Infinix Service Day on September 17th, 2025, brings exceptional value to Infinix phone users across Kenya with exclusive repair discounts, free services, and premium after-sales benefits. As the official service partner for Infinix, Carlcare Kenya is hosting this special event at multiple locations nationwide, offering significant savings on repairs and maintenance.
What is Infinix Service Day?
Infinix Service Day is an annual event designed to provide enhanced after-sales support and exclusive benefits to Infinix smartphone users. This premium service initiative demonstrates Carlcare's commitment to delivering exceptional customer care while making professional phone repair services more accessible to users across Kenya.
The 2025 edition focuses on comprehensive device care, combining hardware repairs with software optimization services to ensure optimal device performance.
Exclusive Benefits Available on Infinix Service Day 2025
Major Repair Discounts
50% Off Mainboard Repairs: Professional mainboard repair services at half the regular price, addressing complex hardware issues that typically require expert intervention.
20% Off All Repairs: Comprehensive discount covering all repair services, from screen replacements to battery changes, making professional repairs more affordable.
Complimentary Services
Free Cleaning and Software Updates: Complete device optimization including internal cleaning and latest software installation to enhance performance and extend device lifespan.
These services typically require separate charges but are provided at no cost during Service Day, adding significant value for participants.
Service Locations Across Kenya
Infinix Service Day 2025 is available at both Official Service Centers (OSC) and Official Service Retail Partners (OSRP) throughout Kenya:
Carlcare Service Centers
- Carlcare-Eldoret
- Carlcare-Kisumu
- Carlcare-Luthuli
- Carlcare-Meru
- Carlcare-Mombasa
- Carlcare-Nairobi
- Carlcare-Nakuru
- Carlcare-Nyeri
- Carlcare-Thika
Official Service Retail Partners
- OSRP-E-BRANDSHOP MOI AVENUE
- OSRP-E-DIANI
- OSRP-E-GARDEN CITY
- OSRP-E-IMARA
- OSRP-E-SAFMoi
- OSRP-E-SIRARE
- OSRP-E-WESTLANDS
Why Choose Carlcare for Infinix Service Day
Professional Expertise
Carlcare technicians receive specialized training on Infinix devices, ensuring precise diagnostics and expert repairs. Our team understands the specific requirements of Infinix hardware and software integration.
Original Parts Guarantee
All replacement components used during Service Day are genuine Infinix parts, maintaining device integrity and performance standards while preserving warranty coverage.
Comprehensive Warranty Coverage
Repairs performed during Infinix Service Day maintain full warranty protection, with additional coverage for replacement parts and service work.
Fast Repair Processing
Professional service delivery ensures quick turnaround times, with most common repairs completed the same day when parts are available.
How to Participate in Infinix Service Day
Online Booking Advantage
Book your repair appointment in advance to guarantee service availability and reduce waiting time. Online reservation allows you to select your preferred service center and time slot.
Walk-in Service Available
While advance booking is recommended, walk-in customers are welcome at all participating locations, subject to technician availability and service capacity.
Required Documentation
Bring your Infinix device along with proof of purchase when available. This helps expedite the service process and ensures accurate warranty verification.
Service Categories Covered
Hardware Repairs
- Display and touchscreen replacement
- Battery replacement and optimization
- Camera module repairs
- Charging port maintenance
- Speaker and microphone fixes
- Power button and volume control repairs
Software Services
- Operating system updates and optimization
- App troubleshooting and configuration
- Performance enhancement
- Security updates and patches
- Data backup and recovery assistance
Maintenance Services
- Internal cleaning and dust removal
- Port and connector maintenance
- Physical inspection and diagnostic testing
- Preventive maintenance recommendations
Maximizing Your Service Day Benefits
Preparation Tips
Before visiting, check your device warranty status online to understand your coverage options and potential additional savings.
Consider backing up important data using Carlcare's data protection guidance, ensuring your information remains secure during service.
Service Optimization
Arrive early at your chosen service center to take advantage of priority processing and ensure technician availability for your specific repair needs.
Bring a list of any performance issues you've noticed, helping technicians provide comprehensive service beyond the immediate repair requirements.
Understanding Carlcare's Service Excellence
Technical Expertise
As the official after-sales service provider for Infinix, Carlcare maintains the highest standards of technical competence and service quality across all locations.
Quality Assurance
Every repair undergoes rigorous testing to ensure optimal performance and reliability, with comprehensive quality checks before device return to customers.
Customer Support
Professional customer service representatives are available to assist with service inquiries, appointment scheduling, and post-repair support through multiple communication channels.
Additional Carlcare Services in Kenya
Extended Warranty Options
Learn about warranty extension services available for Infinix devices, providing long-term protection beyond manufacturer coverage.
Original Accessories
Discover authentic Infinix accessories including chargers, earphones, and protective cases designed specifically for your device model.
Screen Protection Services
Explore broken screen service options providing comprehensive protection against accidental damage with replacement coverage.
Frequently Asked Questions
Is advance booking required for Service Day?
While not mandatory, online booking is highly recommended to guarantee service availability and minimize waiting time at your preferred location.
What devices qualify for Service Day benefits?
All Infinix smartphone models are eligible for Service Day discounts and services, regardless of purchase date or current warranty status.
Can I combine Service Day discounts with warranty coverage?
Yes, warranty-eligible repairs receive additional benefits when combined with Service Day promotions, maximizing your savings on professional service.
Are replacement parts immediately available?
Common replacement parts are stocked at all service locations, though complex repairs may require ordering specific components with extended processing time.
How long do Service Day repairs typically take?
Most standard repairs are completed within 2-4 hours, while complex mainboard repairs may require same-day or next-day completion depending on issue complexity.
Contact Carlcare Kenya for Service Day Support
For Service Day inquiries, appointment scheduling, or technical support:
- Phone: 0709698888 (Kenya)
- WhatsApp: +254-114412908 (Global)
- Email: service@carlcare.com
- Online Chat: Available through the Carlcare website
Visit our service center locator to find the most convenient location for your Service Day appointment.
Conclusion
Infinix Service Day 2025 represents exceptional value for Infinix users across Kenya, combining significant repair discounts with complimentary premium services. With professional expertise, original parts guarantee, and comprehensive warranty coverage, this annual event demonstrates Carlcare's commitment to delivering superior after-sales support.
Take advantage of these exclusive benefits by booking your appointment today or visiting any participating service center on September 17th, 2025. Professional technicians are ready to optimize your Infinix device performance while delivering substantial savings on quality repair services.
Don't miss this opportunity to maintain your Infinix device with official service expertise at unmatched value pricing.
