Netflix Keeps Crashing? 6 Ways to Fix It!

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2021-05-31
Abraham Miller

Here’s one of the things that you’d relate to well- Netflix keeps crashing. While you are enjoying your favorite web series, a notification saying- 'Unfortunately Netflix has stopped' pops up, spoiling the mood for sure! It goes unsaid that with such a huge amount of traffic, Netflix is prone to have issues like freezing midway. If this is something that you’re dealing with, you are at the right place for finding the right solutions. In this article, we will discuss how to solve the problem of the Netflix app crashing. Continue reading to find which one works for you.

 what to do if netflix keeps crashing

The easiest way- Reboot your phone 

Rebooting your phone is more than just switching off the device. During the process, your device reloads all the applications and functions, hence acts as a quick fix for applications that keep crashing. 

To reboot your phone, press the power button and volume up button together. Now, wait for your phone to reboot itself and start again. Once it switches back on, open the Netflix app and see if it is working properly.

Get Up and Restart the Wi-Fi Router

If Netflix keeps crashing, there are chances that you are facing network issues. In this case, you'll have to get out of your comfy bed and walk towards the Wi-Fi router to restart it. We know this might be an inconvenience, but doing this will surely take you back to continuous streaming. 

If you are using mobile data to stream Netflix, then switch on the Airplane Mode which will disconnect your phone from an internet connection. Now switch off the airplane mode, switch on Mobile data, and run Netflix effortlessly. 

Uninstall and Reinstall Netflix

 The most sorted way to fix any app crashes is to uninstall and reinstall the app. Netflix is no different, so try doing the same for it as well. This is a pretty common solution that might even come to your mind, too.

Clear Cache for Netflix

If the problem is not fixed by either rebooting the device or restarting the router, you would be required to clear the cached data stored for Netflix App. For issues related to the application itself, clearing cache turns out to be helpful. Cached data are temporary files that are stored on your phone after you open an app. This data comes in handy as the device quickly fathers information about that particular app every time it is opened, hence reduced loading time.

To clear cache data for Netflix, follow the below-listed steps:

  •  Go to Settings, the apps
  • Choose App Manager and find Netflix in the app category
  • Tap the option for Storage, followed by choosing to Clear cache

 Check for Updates

Another fix for Netflix crashing is to update either the app or the device itself. Updating the phone ensures that it is performing its functions smoothly and the apps are running without any hindrance. 

To update the software in iPhone, follow the below-listed steps:

  • Go to Settings and choose GENERAL
  • After choosing GENERAL, tap of SOFTWARE UPDATE
  • If there are any pending updates, you will see them on the screen along with the iOS version
  • In case an update is available, go ahead and install it

To update software in Android, follow the below-listed steps:

  • The first step is to open SETTINGS on your phone
  • Now choose- ABOUT PHONE
  • Tap on Check for Updates. Ifany update is available, you will see an Update button
  • Tap on it and install the software update.
  • To complete the process, you need to reboot the phone once the software has been installed. 

 Factory Reset- if anything else doesn't work

In case all the above-listed solutions don't solve the problem of Netflix keeps crashing, you need to factory reset your phone. Before doing this, make sure that you have all your data backup on the cloud, google drive or your PC/laptop to avoid any loss of data. 

Note: A factory reset will wipe out all data on your phone so please be cautious

Do the following steps to factory reset your android phone (Android 11)

  • Go to SETTINGS
  • Choose SYSTEM
  • The menu will expand. Choose ADVANCED option
  • Now select 'RESET OPTIONS'
  • You will see numerous reset options, choose to ERASE ALL DATA

Do the following steps to factory reset your iPhone

  • Go to SETTINGS
  • Tap on GENERAL> RESET
  • From the options shown on the screen, choose to ERASE ALL CONTENT AND SETTINGS
  • Your phone will ask for a passcode, Touch-ID or Face ID. Choose whichever one you use to confirm the action of resetting your iPhone.

We hope that one of these solutions fixes the problem of the Netflix app crashing. We know it can be irritating at times and your patience is put to use when you can’t see the climax of your favourite show. But, patience is the key! Follow any of these quick fixes to solve the crashing issue and get back to watching what you were!