Service Policy

1) PHONE&TABLET:

Feature phone (Launch after April 1, 2019)	24 Months
Feature phone (Launch before April 1, 2019)	12+1 Months
Smart phone	12+1 Months
Tablet	12+1 Months
Built-in battery	Follow the device
Charger (Inbox)	6 Months
Cable (Inbox)	6 Months

2) RETAIL ACCESSORIES:

Charger	6 Months
Power Bank	6 Months
Data Cable	6 Months
Wireless Selfie Stick	6 Months
Memory Card	5 Years
True Wireless Stereo Earphone	6 Months
Wireless Earphone	6 Months
Wireless Headset	6 Months
Earphone	6 Months
Wireless Speaker	6 Months
Smart Wrist Band	12 Months
Smart Watch	12 Months
MiFi (4G Mobile Wifi)	12 Months
CPE (4G Smart Wireless Router)	12 Months
Smart Wireless Router	12 Months

-Phone Cover,Tempered Glass Screen Protector, Selfie Stick or any other accessories are not covered under warranty.

To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
To damage caused by accident, abuse,liquid contact,fire,earthquake or external cause.
To damage caused by operating the product outside the published guidance.
To damage caused by service (including upgrades and expansions) performed by anyUnauthorized Service Provider.
To product that has been modified to alter functionality or capacity without the written permission.
To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
To any device which the serial number has been removed or defaced.

During warranty service, the contents of the storage media may be deleted and reformatted.
The warranty card is confined to the first purchaser of the product only and is not transferable.
The above terms and conditions apply only to TECNO products sold within the territory of Gambia.