Kenya News

Carlcare AI: Elevating Global Service Excellence

Carlcare leverages AI to upgrade its global service from passive response to proactive insight, consistently delivering highly efficient and exceptional user experiences.

2026-05-21

Company News

Carlcare App AI Self-Service Diagnosis

Carlcare APP enables users of all Transsion brand phones to conduct full-range AI self-checks easily at home in minutes, get detailed reports and apply for after-sales service conveniently.

2026-05-20

Company News

Carlcare AI Voice Call Center

In 2026, Carlcare successfully deployed a unified global AI voice system, launching multilingual AI outbound robots in 11 countries with an 80% customer satisfaction rate. Meanwhile, by optimizing site layouts, the monthly manual operation costs were slas

2026-05-19

Company News

Carlcare Global Service Timeliness Management

Based on over 240,000 global work orders, Carlcare has built a highly efficient service network that optimizes four key stages: reception, spare parts, repair, and return. With the majority of tasks completed within just 2 hours across all major global re

2026-05-22

Company News

Carlcare launches its self-developed "AICC Intelligent Online Customer Service"

2026-05-18

Company News

Carlcare Kenya Announces Free Film Service for TECNO, Infinix, and itel Users

Nairobi, August 19, 2025 – Carlcare Kenya, the official after-sales service provider for TECNO, Infinix, and itel smartphones, has launched an exciting new Free Film Service program designed to protect users' devices with complimentary tempered glass film

2025-08-19

Company News

Old to New Phone Upgrade Guide 2025 Carlcare Kenya Trade-In Service

Trade in your old phone for up to 40% discount on refurbished TECNO, Infinix & itel devices at Carlcare Kenya. Quick assessment, instant upgrade, warranty included. Visit any service center today!

2025-08-11

Company News

Official Carl Superhero Debut: Carlcare's New AI Assistant for Device Care

Introducing Carl, your Carlcare superhero for TECNO, Infinix, itel support! Friendly AI assistant makes device care easier. Meet Carl today!

2025-08-04

Company News

Carlcare Service Day Returns on 23rd July 2025 with Big Benefits for TECNO, Infinix & itel Users

Enjoy up to 50% off repairs, free updates & a chance to win a gift during Carlcare Service Day on 23rd July 2025 at select centers across Kenya.

2025-07-22

Company News

Carlcare Launches Revolutionary Door-to-Door Repair Service in Nairobi

Carlcare launches door-to-door repair in Nairobi! Expert technicians, genuine parts & same-day service. Book TECNO, Infinix, itel repairs now.

2025-07-21

Carlcare News

Carlcare AI: Elevating Global Service Excellence

Carlcare App AI Self-Service Diagnosis

Carlcare AI Voice Call Center

Carlcare Global Service Timeliness Management

Carlcare launches its self-developed "AICC Intelligent Online Customer Service"

Carlcare Kenya Announces Free Film Service for TECNO, Infinix, and itel Users

Old to New Phone Upgrade Guide 2025 Carlcare Kenya Trade-In Service

Official Carl Superhero Debut: Carlcare's New AI Assistant for Device Care

Carlcare Service Day Returns on 23rd July 2025 with Big Benefits for TECNO, Infinix & itel Users

Carlcare Launches Revolutionary Door-to-Door Repair Service in Nairobi

Carlcare AI: Elevating Global Service Excellence

Carlcare App AI Self-Service Diagnosis

Carlcare AI Voice Call Center

Carlcare Global Service Timeliness Management

Carlcare launches its self-developed "AICC Intelligent Online Customer Service"

Carlcare Kenya Announces Free Film Service for TECNO, Infinix, and itel Users

Old to New Phone Upgrade Guide 2025 Carlcare Kenya Trade-In Service

Official Carl Superhero Debut: Carlcare's New AI Assistant for Device Care

Carlcare Service Day Returns on 23rd July 2025 with Big Benefits for TECNO, Infinix & itel Users

Carlcare Launches Revolutionary Door-to-Door Repair Service in Nairobi

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