How to Activate Roaming on Safaricom

Safaricom roaming is a service that allows you to use your home phone number in other parts of the world. The idea is to ensure you have access to the same services at home when traveling overseas or to a different geographic area. Through Safaricom International Roaming Services, customers can communicate without the hassle of changing to the bundles of service providers in different countries. SMS, voice, and data services are the primary bundles you can access while roaming. Another benefit is that both PostPay and PrePay clients can use Safaricom roaming services.

What you require to Roam on Safaricom

• A KES 5000 deposit is required for postpaid orders.
• Before leaving the nation, you must activate roaming.

How it works

Prepaid phones will automatically search for Safaricom partner networks and prompt you to select one.

If you have prepaid, When you are on Post Paid,

 there are two ways to activate roaming on Safaricom.

For postpaid roaming, the customer must make a written request at the Retail Centre or send an email to advantage@safaricom.co.ke. You must also provide a deposit of 5000 Ksh while submitting your request.

NOTE: Once activated, you can make calls and send SMS messages.

How to Call and Send SMS While Roaming Abroad

Dial the proper area code and number to reach any place inside the country you are visiting.

• To call home (Kenya), dial +254 followed by the desired number, for example, +254 7xx xxxxxx for Safaricom mobile and +254 20 xxxxxx for Nairobi landline.
• To send an SMS to Kenya or an international number, type your message and send it to the abovementioned number.
• To contact other countries, dial + country code, area code, and number; for example, to call the United Kingdom, dial + 4477 XXXXX.

How to Control Roaming Costs

Use Call Diverting or SMS to get the most out of Safaricom Roaming at the lowest possible cost.

International roaming

We know you enjoy keeping connected no matter what part of the planet you are in. That is why we created this service, which allows you to make and receive calls while traveling around the world. Investigate our international calling and roaming prices to learn how you may continue to use your Safaricom line anywhere in the world.

Using our secured bilateral roaming agreements with GSM providers in the most popular overseas destinations, you can be confident that we will provide you with low roaming prices that consider your business and tourism interests.

Roaming Hints & Tips:

• If you're on PrePay, keep extra scratch cards on hand for quick airtime top-ups/recharges at any time.
• Don't forget to bring a phone charger and a travel plug adaptor.
• Make a note of your Voicemail password so you can view your messages while you're abroad.

Remember that you can reach Emergency Services by dialing 112 from any location for FREE.

Voice Bundles for International Calling

International call packages are now available for PostPay and PrePay. Calls from Kenya to Zone 1 nations, namely the United States/Canada, India, and China, are charged at a discounted cost of Ksh. 2.50/-. Dial *100# for Prepay customers and *200# for PostPay customers.

Features of international calling voice bundles include: not migrating or changing your tariff to take advantage of the calling rate.

The international call bundle prices apply solely to calls made from Kenya.

Features of international calling voice bundles include

• Not migrating or changing your tariff to take advantage of the calling rate.
• The international call bundle prices apply solely to calls made from Kenya.
• Billing is done per second.
• The international call rates are in effect 24 hours a day, seven days a week.
• You can dial the same number as many times as you want.
• For example, Bonga Points redeemed as minutes from a promotional or free money account may not be used to make international calls.
• You can call using Okoa Jahazi airtime advance.
• VoIP calls are not subject to international call tariffs.

How to Reduce Roaming Costs

Use Call Diverting or SMS to get the most out of Safaricom Roaming at the lowest possible cost.

Safaricom Roaming Packages and Prices

Safaricom roaming fees vary based on location. East African roaming costs are merely Ksh.10 for Uganda, Rwanda, and South Sudan. The international calling bundles provide lower rates, but only for calls started from Kenya. Calling zone 1 nations such as Canada, the United States, and China costs as little as Ksh.2.50. To sign up for these bundles, dial *100# for prepaid customers and *200# for postpay customers. 

Roaming in East Africa

When traveling outside of Kenya, there is no need to purchase a new line.

With the new East African roaming prices, including Uganda, Rwanda, and South Sudan, you no longer have to worry about being disconnected. When you roam with your Safaricom line in these three countries, you can call for only KSHs.10.

Need Further Assistance? Contact Calcare Services

Whatever the problem you cannot handle, book a reservation with us, and we will help you take care of it. We will take care of your Infinix, TECNO, itel, and Syinix. Carlcare offers support services in the form of expert repair and upkeep work to keep your phone in top condition while you enjoy using it. a phone repair at Carlcare Service Center for the best experience!