What problem are you facing, and what cell phone troubleshooting and repair guide are you on the lookout for? We are here to help.
It's undeniable that smartphones have greatly improved, both in hardware and software, over the years. We've got faster processors, better cameras, a long-lasting battery, user-friendly software, and everything we've ever asked. However, things don't always go as planned. Yeah, we get issues sometimes. And if you’re in the middle of yours now, below are the nine most common cell phone troubleshooting and repair guides you should know.
Common Phone Troubleshooting Problems and How to Fix Them
Right below are nine of the common cell phone troubleshooting and repair guides. Find what applies to your phone’s problem and fix it in minutes!
1. Low Storage Space
We all wish we have unlimited internal storage to store more HD videos, take more pictures, download more music, and do many things. That's, however, not always the issue since most people are plagued with the "Storage space running out issue” at an unexpected time.
Well, you don't have to fret if your Android phone storage is running out. Here are a couple of ways to gain more storage, even without adding external or cloud storage.
- Install Files by Google or SD Maid from the Play Store and use it to scan and get rid of unnecessary data eating up your storage.
- Delete all substantial videos, music, pictures, and files you no longer need; they take the most storage space.
- If you have many photos, consider backing them up to Google Photos, and deleting their source files from your phone.
- Lastly, you may get an SD card and move most of your files to it.
2. Poor Battery Life
If you've always had good battery life on your phone, but it barely takes you through half of the day now, that means something is wrong somewhere.
Your phone's battery life boils down to three things: capacity, power efficiency, and how you use your phone. And while you have fewer controls over the first two, you can adjust your usage to have better battery life on your phone. Here’s how:
- Manually lower your screen brightness or enable Adaptive Brightness to ensure you’re not using excess power on the screen when not needed.
- If your phone has a higher refresh rate, you may want to set it to Adaptive refresh rate or choose a lower refresh rate.
- Turn on dark mode on AMOLED displays to reduce screen battery usage.
- Charge your phone properly
If you still have poor battery life after adhering to these measures, the battery may be due for replacement.
“Related: How Long Does a Battery Replacement Take?
3. Overheating
It's normal for your phone to get warm while using it. But once it's getting hot, there's more issue to it, and you should fix it as quickly as possible. Overheating is one of the common issues that can occur on any phone, depending on what the user is doing. Irrespective of that, here are known ways to stop your phone from overheating:
- Avoid using your phone while charging it to stop it from getting hot. Also, ensure there’s enough ventilation or cooling where you charge your phone.
- If your phone overheats while playing games, using a specific app, or running some intensive tasks, consider removing its cover and providing a cooler atmosphere.
- Take breaks between hardcore gaming sessions to cool down your phone and preserve your battery.
- Avoid using your phone's camera for too long under high temperatures to avoid overheating.
Overheating is one of the common mobile phone problems that nearly everyone encounters. But with little patience and precaution, you'd get your phone working in good condition in no time.
4. Charging Problem
What’s more terrible than a phone that won’t charge? Of course, it’ll be useless when the battery runs out. Sometimes, charging problems results from a faulty charging port, while it can be faulty chargers in most cases.
“Related: Why Won't My Phone Charge?
Try the tips below to solve your phone’s charging issue:
- Clean your charging port
- Confirm your charger and cable are working.
- Confirm you’ve connected to a working power source.
- Restart your phone
If your phone still won’t charge, then it’s probably beyond what you can fix at home. Take it for repair.
5. Poor Network Connection
Having a sluggish network connection when you need it the most can be frustrating, but you shouldn't get mad since it's just one of the common issues we face as smartphone users.
Once you notice your Wi-Fi or mobile connection is not fast, as usual, try any of the tricks below:
- Turn on Airplane mode on your phone for about 30 seconds, then turn it off again.
- Switch to another Wi-Fi network if available.
- If you're on a mobile network, ensure you're using the proper internet configuration.
- Install the latest version of your OS.
6. A Sluggish Running Phone
We all want to get our stuff done without issues so we can get to the next one. However, it’s not always as smooth as that, especially if your phone’s hardware isn’t that vast. Nonetheless, several things you can do to make your phone snappy include:
- Delete apps you’re not using
- Ensure you have enough storage space.
- Reduce your background apps and tasks
- Update your operating system
- Scan your phone for viruses and delete junk files.
- Reduce your animation speed (via Developer Options)
- Turn off location service while not in use
7. App Crashing/Phone Freezing
Not just Android phones, it’s not unusual for apps to crash on smartphones. But thankfully, there;’s always a solution to that.
If you have a specific app that's constantly crashing, or your phone itself tends to freeze sometimes, here are some tips to try:
- Update the said app from the Play Store or your respective app store.
- If it’s still not working, resort to the app:
- Locate the app on your home screen.
- Long-press on it, then tap App info (or i)
- Select Storage, then clear cache and data.
- Also, ensure you have enough memory and storage space on your phone, then update your phone software.
If your phone becomes unresponsive and won’t let you do anything, you can force it to restart. On most Android phones, you can long press the power button for around 10 seconds to restart the phone. Once the phone is working, you should learn how to fix a frozen phone on your own.
8. The Phone Won’t Turn On or Charge.
Arguably one of the biggest smartphone problems is when the phone won't charge or turn on. Here, you'd have tried everything in your best to make it charge, but it won't.
What happens in such a case might range from a damaged phone battery to a motherboard issue. Either way, you'll need to visit the repair shop for proper diagnosis and repair.
But first, you should confirm the issue isn’t from your charger, charging port, or anything related. If your phone still won’t charge or turn on at the case, we recommend you go for phone repair.
9. Damaged Internal Components
Among other smartphone problems, hardware damage is what you can't fix on your own. If you've got a cracked phone screen, have a weak phone battery, malfunctioning motherboard, or just anything, you’ll have to visit the repair shop.
Here, we recommend you visit the official service provider for your brand to get the most suitable repair experience for your mobile device. Thankfully, that shouldn't be an arduous task if you own a TECNO, Infinix, or itel phone. Carlcare is the official after-sales service for these brands, and you'll find it here around you in Kenya.
How to Locate the Nearest Carlcare Service Center in Kenya
Locating an officially certified service center for your TECNO, Infinix, or itel phone in Kenya is lenient. You can do it at your fingertips while sitting in the comfort of your home. All you need is to navigate to our Service Centre Locator to view all service centers in your area, or turn on your GPS and let our smart app do the trick. Here's how:
Locate Carlcare Service Center via the Web:
- Visit our Service Centre Locator
- Fill in your address to find service centers near you.
- Pick your preferred center to get their contact details
Locate Carlcare Service Center via the Carlcare App:
- Launch the Carlcare app on your phone or get it from the Play Store
- Sign in and grant all necessary permissions
- Tap Location in the bottom bar.
- Allow the app to get your device’s location.
- That's it. You'll see a list of our certified service centers near you with their contact details.
How to Book Phone Repair Services at Carlcare Service Center
It isn’t just about locating the service center; you can also make the repair service fast and less stressful for you by booking a repair service with us. With it, you get the chance to break the usual "queueing protocols”, and get to the technician as soon as you arrive at the service center.
Repairing your cell phones shouldn’t come with stress and be time-demanding. Booking a repair reservation with us takes you to a VIP level, allowing you to enjoy swift repair service like never before. Imagine getting your cracked screen fixed in under two hours?
Here's how to book a reservation service with Carlcare:
- Complete your reservation form
- Choose your preferred location.
- Describe your phone's problem in detail.
- Select your preferred appointment date and time.
- Provide your contact details.
- Submit the reservation form and screenshot your ticket.
Once you're done with that, you can visit the service center at the appointed time to enjoy our priority service.
Final Thoughts
There are many cell phone troubleshooting and repair guides, but you don't need them all. Above are the most common problems you might encounter on your smartphone and how to fix them. Don’t hesitate to restart your smartphone once you notice it’s not working well. It might just help the situation.
If, however, you still can’t solve your phone’s problem at home, it might be a call to visit the service center. Jut obey.
