Smartphones have a lot of features, and when people play with them, they accidentally turn something on that is hard to turn off. The call diverts feature is a good example of this. If you're in this situation and can't figure out how to turn off call divert on your phone, we're here to help. Call divert is a feature that allows your phone to be forwarded to another number when you’re not available. Most people know it as call forwarding.
Call Divert Won't Turn Off
Call divert can be turned on by accident, or it can be turned on by someone else without your consent, so you need to know how to remove call divert. But before we get into how to remove call forwarding, let's look at the drawbacks of call diverting and how to know if it's active on your phone. If there is a call divert feature on your phone and you are unable to turn it off, this should be a cause for concern for the following reasons:
- Your phone will be unresponsive, so you will miss vital information.
- Whoever attempts to call you may think you are ignoring them.
- If your loved ones are unable to contact you, they may become alarmed.
If the problem persists Carlcare is always ready to help you with any phone problem.
How Can You Tell If Your Phone's Call Divert Is On?
It is not difficult to know whether your phone has call divert enabled. With these tips, you can easily tell if the call diverts feature is on.
- Check to see whether your phone is displaying a notification that says "Forwarding all calls"
- Are people complaining that they can't reach you despite your phone being on all day? If so, call divert is most likely active.
- Are you the type who gets incoming calls at regular intervals but hasn't received a call in 24 hours? The call may divert feature is on.
- Do people tell you that when they call your number, they hear "Please wait while your call is being forwarded"? If so, call divert is enabled.
How to Remove Call Divert
Now that you know how to tell if your phone's call forwarding is on and what problems it can cause, you're probably wondering how to remove call divert. To disable call forwarding on Android, follow these steps:
- Launch your phone dialer.
- Select the kebab menu (3-dot vertical button at the top-right corner).
- Select Settings.
- Tap on "Calling accounts," but if you're using a Samsung, tap on "Supplementary services."
- Select the SIM card you want to turn off and call divert
- Select Call Forwarding
- You'll see four "Call forwarding" options and their status there: "Always forward," "When busy," "When unanswered," and "When unreachable."
- Tap on the option you wish to deactivate, then select turn off.
How to Remove Call Forwarding on Infinix, itel, and TECNO
To disable call forwarding on itel, TECNO, and Infinix devices, dial ##002# or follow the steps outlined above.
How to Cancel Call Forwarding on Different Networks
Rather than using your phone's settings to disable call forwarding, you can just enter some codes into your dialer. These codes are used by individual network providers. Take a look at them below.
● How to deactivate call forwarding on MTN
You can deactivate call forwarding on MTN by dialing ##002# and pressing the call button. After dialing this code, you will receive a confirmation that you have removed all call diverts on your MTN line.
● How to cancel call forwarding on Airtel
If you are an Airtel customer, you can disable call forwarding at any time by calling the code ##002#. Once you have finished dialing this code, you will receive an alert indicating that all diverts on your Airtel line have been cleared.
● How to cancel call forwarding on Vodacom
To cancel call forwarding on a Vodacom SIM card, simply dial ##21# and then press the call button. If it doesn't work, dial ##002# to turn off call divert.
● How to cancel diverts call Safaricom
Deactivating call divert on Safaricom is no different. To cancel all call diverts on Safaricom, dial ##002# and tap the call button.
How to Check Call Forwarding
If you're not sure whether you have successfully deactivated call forwarding on your phone, here's how to check.
- Check to see if the "Call forwarding" notification that was always present on your phone has been removed.
- Make a call to your number using the phone of someone else. If the call does not go through, this indicates that call divert is still active; however, if the phone rings, this indicates that call divert has been successfully deactivated.
- Make sure that all of the call forwarding options are disabled. You can check it via your Phone app's Call Forwarding setting.
- You can check if call forwarding is still active on your phone by dialing *#21# and tapping the call button.
- Lastly, you can contact your network provider to see if call forwarding is still active on your phone. You can do this by calling their customer service or visiting any of their service centers in your neighborhood.
Frequently Asked Questions
What is *#62 used for?
*#62 is a short code that can be used to check whether your calls have been redirected or diverted without your consent. It does not, however, work on all Android phones.
How to turn off call-forwarding landlines?
To turn off call forwarding from a landline, dial *73. The asterisk is the star key on your landline.
What is *21# call forwarding?
You might have read that *21# can be used to check call forwarding but that's wrong. The correct code to dial is *#21#.
Can someone divert my calls without my knowledge?
Yes, someone can divert your calls without your knowledge. Your smartphone is a treasure trove of sensitive information, from contacts and photos to banking apps and email accounts that's why it must be well secured. Use a long password with special characters. The longer the password, the better it is at preventing unwanted access.
Conclusion
Call divert is a feature that is always useful when you want to avoid distractions while studying, vacationing, or working. When you travel, it can also be useful to route calls to your home phone. However, when it is no longer in use, it should be turned off. We hope our guide has helped teach you how to remove call divert.
