Android phones have continued to improve users' security over the years, and resetting a forgotten screen lock has become difficult on modern phones running Android 5 and later. In this article, we'll guide you through several possible ways to unlock the TECNO phone when forgetting a password or pin and regain ownership of your phone, irrespective of the Android version running on your TECNO phone.
Unlock the TECNO Phone When Forgetting Your Password or Pin
1. Use Gmail ID to Unlock Android 4.4 and Below
Luckily, if you still own a TECNO phone running Android 4.4 or earlier, you can easily reset your password using your Google account. For this method to work properly, you would've signed in to your Google account on the phone and enabled Find my Device before it gets locked; you must also have an active internet connection on the phone. Now follow the steps below to reset your password on Android 4.4 and earlier.
- Input the incorrect pin/password/pattern about 5 times until you see a message like -"You have incorrectly drawn your unlock pattern 5 times. Try again in 30 seconds"
- Now tap Forgot password at the bottom of the screen.
- You'll be prompted to sign in to your Google account and enter your email address and password to sign in.
- Now set a new screen to unlock by following the steps shown to you on the screen.
2. Get help at the Carlcare Service Center.
Save yourself from the stress of getting the phone unlocked, we can help you out. In a situation where you're locked out of your TECNO phone, the easiest way to re-acquire the ownership (unlock your phone again) is to take it to the service center. Carlcare, as the exclusive service center, provides quality repair/customer services for TECNO, Infinix, and itel.
Carlcare Service also offers phone repair services. Get started by filling a phone repair appointment online, the quickest way to start fixing your TECNO phone:
Note: When you walk into any of our centers to unlock your TECNO phone, you're required to provide proof of purchase acclaiming you as the owner of the phone you want to unlock. Also note that as Android is strict about users' personal data/information, we can't save customers' information, and all your data will be wiped during the process.
3. Factory Reset
Finally, if you don't use a phone running Android 4.4 or below, you can also try to perform a factory reset to unlock the phone. Of course, you'll lose all the data stored on your phone, but that might not be a problem if you have a backup already. Also, you may need to safely eject your SD card before performing a factory reset to ensure your data are intact. Now follow the steps below to wipe your phone when it is locked.
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Note: This solution will work if the customer remembers the Google account details, or does not have a Google account.
- Power off your phone completely or reinsert the battery if it is removable.
- After the phone is completely dead, simultaneously hold the power + volume up until the device boots into recovery mode. (You may try the volume down button instead of the other isn't working for you)
- You should see a fallen Android robot, hold the power button, and press the volume up button once to get into the recovery menu.
- Now use the volume buttons to navigate to the Wipe data/factory reset option, then select it by pressing the power button.
- Use the buttons again to select yes, and then wait for your device to wipe fully then restart it.
It may take longer to finish booting up, just wait for it and don't take any action until it boots completely. Now connect to the internet and sign in to your Google account to continue.
If you couldn't perform the factory reset successfully or have any other problem, just take your phone to the nearest Carlcare center for assistance by booking an appointment below. Also, you'll be required to provide proof of purchase before we can lay our hands on such a service.
