"Oh! My Safaricom line has no network!" This is a common expression among many Kenyans whenever Safaricom's network is poor and they need to make an important phone call or access the Internet.
Safaricom is a very popular mobile phone service provider in Kenya. However, it is not uncommon for Safaricom users to experience network issues. This problem can be caused by so many reasons. In this article, we will discuss some of the common reasons why your Safaricom line will not connect to the network, and what you can do about it.
Table of Contents
- Common Reasons Why Your Safaricom Line Has No Network
- My Safaricom Line Has No Network: Steps to Take
- Frequently Asked Questions
- Why is my Safaricom sim card not showing the network on any phone?
- How to activate the Safaricom line?
- How to activate Safaricom roaming while abroad?
- How long does a Safaricom SIM card last if not used?
- How to Contact Safaricom Customer Care
- Which number does Safaricom use to call?
- How do I reset the Safaricom network?
Common Reasons Why Your Safaricom Line Has No Network
If your Safaricom line is not connecting to the network, there are several reasons why this could be happening. Here are some of the most common reasons:
1. Your SIM card is faulty
If your Safaricom line has no network, it could be because your SIM card is faulty. This may be due to an internal error or a damaged SIM card. To determine whether this is the case, try inserting another SIM card into your phone and see if it works. If it does, then you will have to purchase a new SIM card for your phone or get yours fixed.
2. Your Safaricom account has been deactivated
If your Safaricom line has no network, then there is a chance that your account has been deactivated by the network. This can be because of inactivity (the account has not been used in three months) or because there are outstanding debts on it. To reactivate your account and get it working again, you will need to pay off these debts first and then make sure that you use your line regularly so that it does not become inactive again.
3. The tower near you is down
This is a common cause of the phone having no network. If the tower near you is down, then all incoming and outgoing calls will fail, and your handset will display ‘No Network’ on its screen.
4. You are in an area with poor reception
This is one of the most common reasons why your Safaricom line has no network. If you are in an area with bad reception, there is nothing that can be done about it. You need to move away from the area for your call to go through or wait until you get back to a better-reception location.
5. Software issues
Before troubleshooting your Safaricom line you should make sure that you have the latest software version on your phone. This is usually done by going to Settings>About Phone>Software Update and installing any updates that are available. If you don’t see any updates, then it is likely that you already have the latest version installed on your phone.
My Safaricom Line Has No Network: Steps to Take
When you are unable to get a network on your Safaricom line, it can be very frustrating. You might want to try some of the following tips to see if they help.
- Step 1: Check if your SIM tray is properly inserted into your device. If it is not properly inserted, then the signal won’t reach the device properly. So, make sure that your SIM tray is properly inserted inside your device.
- Step 2: Restart your device by turning it off and then turning it on again. This step will clear all temporary files from your device making it run smoothly again.
- Step 3: Ensure that your SIM card is inserted correctly. If it isn't, it may not be possible for you to make calls, receive calls or use the internet.
- Step 4: If none of the above options worked, you should contact the Safaricom network team. To do so, open your message app, type "Network and location," and send it to 5555. In less than 30 minutes, your Safaricom line will be active.
Frequently Asked Questions
Why is my Safaricom sim card not showing the network on any phone?
If your Safaricom sim card does not show the network on any phone, your line may have been blocked or your Safaricom line may not be registered on the network. To resolve this, go to a Safaricom service center near you.
How to activate the Safaricom line?
If you have been deactivated from the Safaricom network and would like to reactivate your line, all you need to do is go to a Safaricom service center near you. Make sure to bring some form of identification.
How to activate Safaricom roaming while abroad?
- Dial *200# from your phone app and select "Products and Services."
- Choose "Safaricom Roaming."
- Choose "Activate roaming service"
- Choose SMS and voice Only
- Accept the terms and conditions.
- Enter your M-PESA PIN for identity verification, and you will receive a text message confirming successful activation.
How long does a Safaricom SIM card last if not used?
When your Safaricom SIM card has been inactive for one hundred and twenty (120) days following the expiration of the validity period of your most recent Recharge, it will be deactivated.
How to Contact Safaricom Customer Care
If you have a question or feedback about Safaricom products and services, they would love to hear from you. Their customer care team is available 24/7 to assist you with your query.
Customer Support Team
- PrePay: Call 100 (Free) Or +254 722 002100 Email:customercare@safaricom.co.ke
- PostPay: 200 (Free) Or +254 722 002200 Email: advantage@safaricom.co.ke
Data Queries: mobileoffice@safaricom.co.ke
- Online Support Team Twitter@Safaricom_Care and @SafaricomPLC
Facebook: @SafaricomPLC
Which number does Safaricom use to call?
Many scammers out there will call you from different numbers and pretend to be Safaricom to trick you into giving them your money or personal information. You will only receive calls from Safaricom at 0722000000. All other numbers are fake.
How do I reset the Safaricom network?
Dial *445# or send an empty message to 445 to obtain the Safaricom configuration for your new SIM card. After a few minutes, you will be prompted to save your Safaricom internet settings. After saving the Internet settings, restart your phone and enjoy browsing.
How to fix mobile network not available
Make sure that the phone's SIM card is not damaged or faulty. If you have another SIM card, try using it to see if it works. If it does, then you should replace your current SIM card with a new one from your carrier.
If you don't have another SIM card, then you can try doing a hard reset on your device to see if that resolves the issue. You can do this by pressing and holding down both the Power and Volume Down buttons for 10 seconds until the device vibrates twice and then releasing the buttons.
After this, wait for about 30 seconds for it to reboot automatically before trying again to make a call or send an SMS message and many more... If this doesn't work, then contact your carrier or check whether they have any service issues on their website.
Conclusion
Now that you know the solutions to why your Safaricom line is not working, we are sure you won't shout "Oh! My Safaricom line has no network!" whenever the problem arises. Always remember to take your Safaricom line to a nearby Safricom office and make a complaint if the issue continues.
