Airtel is one of the most popular telecommunication companies in Africa. It has a huge customer base and has been providing its customers with high-quality services for years now.
However, even a company as big as Airtel can face problems from time to time. If you are facing issues with your Airtel SIM, then you will need to contact Airtel customer care for help. In this piece, we will show the Airtel customer care number and how to contact Airtel customer care.
Common Reasons Why You May Need to Contact Airtel Customer Care
Airtel has been a leader in the telecom industry for many years now. It has been around for many years and has been able to keep up with the times by providing its customers with the best services possible.
This is one of the reasons why it is one of the most preferred brands when it comes to choosing a telecommunications service provider. However, despite all of its good qualities, Airtel also has some issues that can make you doubt whether or not it is the right choice for you.
If you are having any problems with your Airtel number, here are some reasons why you should contact customer care:
Recharge card error
If your recharge card is not working and you are getting an error message, then you can contact the Airtel customer care helpline number.
A sudden increase in call charges
If you are facing a sudden increase in call charges, then immediately contact Airtel customer care. This can be due to many reasons like wrong billing or incorrect deductions from your account. The customer service team will look into your case and resolve it accordingly
Difficulty browsing
If you are having trouble browsing websites with an Airtel data connection, then this could be due to several factors. The first thing to check is if there is an issue with your browser itself or if the website’s server is down.
If this is not the case, then you may need to contact Airtel customer service as soon as possible so they can check if there is any problem with their network or internet services in your area.
Difficulty making calls
If you face difficulty making calls or getting connected to your friends and family members, then it could be because of poor network coverage or poor network strength. You should contact customer care service and let them know about this issue so that they can resolve it for you.
Unable to send and receive messages
If you are unable to send or receive messages on your Airtel number, then it could be due to poor network coverage or poor network strength. You should get in touch with the customer service team who will help you fix this issue as soon as possible so that you do not miss out on important messages from friends and family members.
How to Contact Airtel Customer Care
If you need to contact Airtel Customer Support for any reason, here are two guaranteed ways to do so.
Via phone
If you are in Nigeria, dial 111 from your Airtel phone or landline to contact customer service. If you are not using an Airtel phone or are abroad, dial +234 8021500111.
If you are in India, you can reach Airtel customer service by dialing number 121 or 198.
If you are in Kenya, dial 100 from your mobile phone or +254733100100 from any other network or if you live abroad.
By calling these numbers, you can easily get your query resolved by expert team members present there who will guide you accordingly on how to resolve the same issue or problem within no time at all.
Via service center
If you are not comfortable with talking on the phone, then you can visit an Airtel store near your location and get your issues resolved by speaking face-to-face with a customer care agent there. If you don't know of any Airtel offices in your area, simply Google "airtel office near me" for quick results.
Airtel Customer Care Working Hours
What are the working hours of Airtel Customer Care? Airtel customer care is available 24/7, 365 days a year. You can contact the experts of Airtel customer service at any time when you are facing any problem with Airtel services. The team of experts at Airtel is always ready to help you with all your queries related to Airtel postpaid and prepaid plans, recharge, activation, and other issues faced by users.
Airtel Appellate Authority for Complaint Registration
Airtel Appellate Authority is a department that deals with any kind of complaints or disputes raised by customers against the decision of Airtel Customer Care. The department has its own set of laws and regulations which are followed by it while processing any complaint. Anybody who has raised a complaint against Airtel customer care can approach this department for justice.
The process of Airtel Appellate Authority is very simple, all you need to do is fill up an online complaint form available with Airtel and then send it to the official email id of your respective circle. After receiving your complaint, Airtel will send you an email regarding your complaint response.
Things to keep in mind:
- When filing an appeal with the Appellate Authority, the complaint details (Service Request No.) provided by the complaint center should be available.
- You will also be required to provide your contact information, such as your residential address and phone numbers, which will be used by Airtel for communication if necessary.
- The appeal must be filed within 90 days of the complaint or ask resolution deadline set by the complaint center.
- The appellate authority will review your case and send you a Unique Reference Number within 3 working days of your appeal being reported.
