Service Policy

For Infinix
For Nigeria

 

 

1. Limited Warranty Period:

1) PHONE:

Smart phone 12 Months
Built-in battery Follow the device
External battery 6 Months
Charger (Inbox) 6 Months
Cable (Inbox) 6 Months
Headset (Inbox) 6 Months

 

2) RETAIL ACCESSORIES:

Service Category Warranty Term
TWS 12 months
Charger 12 months
Power Bank 12 months
Smart Watch 12 months

 

3) HOME APPLIANCES:

TV 12 Months

 

4)LAPTOP:

Product Warranty
laptop 12 Months

 

 

2. The Limited Warranty does not cover:

  • To consumable parts,such as batteries or protective coatings that are designed to diminish over time,unless failure has occurred due to a defectin materials or workmanship.
  • To cosmetic damage,including but not limited to scratches,dents orbroken plastic ports.
  • To damage caused by accident, abuse,liquid contact,fire, earthquake or external cause.
  • To damage caused by operating the product outside the published guidance.
  • To damage caused by service (including upgrades and expansions) performed by any unauthorized Service Provider.
  • To product that has been modified to alter functionality or capacity without the written permission.
  • To defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • To any device which the serial number has been removed or defaced.

 

 

3. Notification:

  • During warranty service, the contents of the storage media may be deleted and reformatted.
  • The warranty card is confined to the first purchaser of the product only and is not transferable.
  • The above terms and conditions apply only to Infinix products sold within the territory of Nigeria.