The TECNO K9 camera comes with a 13 megapixel main camera that is capable of shooting 1080p videos @ 30 fps with Geo tagging and Panorama camera features, good enough to meet your basic camera needs ranging from taking pictures at events to creating videos for social media. So when your phone experiences K9 camera problem, it’s totally expected that you need to get it repaired as soon as possible.
SOFTWARE PROBLEM
A typical example of a troubleshooting solution is to update your phone software as it might be experiencing problems due to faulty codes or bugs.
To do this Go to SETTINGS >>> SYSTEM >>> SYSTEM UPDATE >>> Download and install the latest system software. In some cases, your phone’s software is updated but the camera app still crashes. If this happens, you can visit a Carlcare service center near you
You might also get an error message when trying to open your camera app, saying “Can’t connect to camera”. If this happens, please make sure to close other apps that may use flashlight.” To fix this
- Restart your smartphone, if problem persists
- Clear cache. Go to SETTINGS >>> APPS >>> CAMERA >>> STORAGE >>> CLEAR CACHE, then restart the phone and check. Still not working?
- Factory reset your phone. Please note that doing this will erase all your information so make sure you back up your data.
- If all the above processes don’t fix the problem, visit Carlcare service center for assistance.
HARDWARE PROBLEM
Liquid or dirt could get trapped in your smartphone’s camera enclosure. This causes a blurry view when you try to use your camera, making it impossible for you to take clear pictures. To fix this; you need to consult a professional to open your phone, wipe the dirt or liquid and carefully put all the parts back together.
A cracked camera glass can be a really annoying smartphone problem. You know your camera in itself is fine but the protective glass is broken and that hinders you from taking clear pictures. We strongly advise against removing the camera glass because this means you leave your smartphone camera unprotected and prone to damage caused by dirt and harmful substances.
Get your TECNO camera repaired at Carlcare
Carlcare is trusted for providing professional mobile phone repair specifically for TECNO, Infinix & itel devices. We make use of original spare parts sourced directly from the phones’ manufacturers to perform repairs, so you’re assured of quality service.
- Make an online reservation using Carlcare app
- Download the Carlcare App from the Google Playstore (It comes pre-installed on some TECNO, Infinix & itel devices).
- Next, Open the App to view the Homepage & Tap on ‘Enjoy the priority service’.
- Tap on ‘Make a reservation’.
- Once the details are filled submitted, two options will be shown on the Screen, “RETURN HOME”or “MY ORDER”.
Choose “My Order” & take a screenshot of the page that shows next
You will be required to produce this screenshot at the service center as Confirmation of your reservation.
- How to find Carlcare service centers near you?
- Find the Carlcare Service center option on our website
- Chat with us on social media (Facebook - Carlcareservice, Twitter - @CarlcareGlobal), request for our service center close to your location and we’ll provide directions.
- Use the location feature on the Carlcare App to locate a service center near you.
- Search ‘Carlcare Service’ on Google Maps and follow the directions.
NOTE: You can check the price of the camera replacement on the Carlcare App before visiting the center so you can be prepared before visiting.
Smartphones are delicate and require professionals to repair when they are faulty. Choose Carlcare; the only authorized after sales service provider for TECNO, Infinix and itel mobile phones, for all your mobile phone repair needs. Yes! We care
