Are you facing issues with video calls on Facebook Messenger? Don't worry, you're not alone. Many users have encountered problems with Messenger video calls not working properly. In this article, we'll explore some common issues that can cause video calls to fail on Messenger and provide some simple solutions to help you get back to video chatting with your friends and loved ones.

Part 1. How to Fix Messenger Video Call Not Working

Here are easy solutions to fix messenger video call not working:

Step 1. Check your internet connection

The first thing you should do when troubleshooting Messenger video call issues is to check your internet connection. Video calls require a stable and fast internet connection, so if you're experiencing problems with your call, it's possible that your internet connection is to blame.

To check your internet connection, you can try a few different things:

• allow you to test the speed of your internet connection. Simply visit one of these sites, follow the prompts to run the test, and wait for the results. If your connection speed is lower than expected, there may be an issue with your internet connection.
• Check your router: If you're using a wireless connection, it's possible that there's an issue with your router. You can try resetting your router by unplugging it, waiting a few seconds, and then plugging it back in. If this doesn't help, you may need to contact your internet service provider for further assistance.
• Check for other devices using your internet: If you're sharing your internet connection with multiple devices, it's possible that one of them is using up a lot of bandwidth and causing issues with your video call. Try disconnecting some of the other devices and see if this helps improve the quality of your video call.

Step 2. Update your app and device

Outdated software can cause a variety of issues, including problems with video calls on Messenger. To ensure that you have the latest version of the Messenger app and your device's operating system, you'll need to check for updates and install them if they're available.

• To update the Messenger app, open the App Store or Google Play Store and search for "Messenger." If an update is available, a "Update" button will appear next to the app. Tap this button to begin the update process.
• To update your device's operating system, go to the Settings app and look for a "Software Update" or "System Update" option. Follow the prompts to install any available updates.

Step 3. Check your device's camera and microphone

If you're experiencing problems with video or audio during a Messenger video call, it's possible that there's an issue with your device's camera or microphone. To check if these are working properly, try using them in other apps or programs. For example, you can open the Camera app on your phone to see if the camera is functioning properly, or use the Voice Memos app to record and play back audio.

If you're unable to use your camera or microphone in other apps, there may be a hardware issue with your device that needs to be addressed. In this case, you may need to visit any Carlcare centers for assistance.

Step 4. Restart the app and device

Sometimes, simply restarting the Messenger app and your device can help resolve video call issues. To restart the Messenger app, swipe up or tap the home button to close the app, and then reopen it.

To restart your device, hold down the power button until you see the option to "Restart" or "Power Off," and then tap this option to restart your device.

Step 5. Use an alternative video chat app

If you're still having trouble with video calls on Messenger, you may want to try using an alternative video chat app. There are many options available, such as Skype, Zoom, and Google Meet, that offer similar features and may work better for you.

For example, you can download Skype from the App Store or Google Play Store and use it to make video calls to your friends and family. To use Skype, you'll need to create a free account, add your contacts, and then select a contact to call. Skype offers a variety of features, such as screen sharing and group video calls, and is available on a wide range of devices including smartphones, tablets, and computers.

It's important to note that some video chat apps may have their own set of requirements, such as a certain internet connection speed or a specific device operating system. Be sure to check the app's requirements before you download it to ensure that it will work on your device.

Part 2. Messenger video call not showing on Home screen

If you're unable to see a Messenger video call on your home screen, there are a few things you can try to resolve the issue. Here are some potential solutions:

• Check your internet connection:Make sure that you have a stable and fast internet connection. If your connection is slow or unstable, you may experience issues with video calls on Messenger.
• Update the Messenger app: Make sure that you have the latest version of the Messenger app installed on your device. To update the app, open the App Store or Google Play Store and search for "Messenger." If an update is available, you'll see a "Update" button next to the app. Tap this button to begin the update process.
• Restart the app and device: Sometimes, simply restarting the Messenger app and your device can help resolve video call issues. To restart the Messenger app, swipe up or tap the home button to close the app, and then reopen it. To restart your device, hold down the power button until you see the option to "Restart" or "Power Off," and then tap this option to restart your device.
• Check your notification settings: Make sure that notifications for the Messenger app are enabled on your device. To do this, go to the Settings app and look for a "Notifications" or "Apps & notifications" option. From here, you can adjust the notification settings for the Messenger app.

FAQ

Here are some frequently asked questions about Messenger video call not working and their answers:

Q: Why is my Messenger video call not working?

A: There could be several reasons why your Messenger video call is not working. Some common causes include: a poor internet connection, outdated software, problems with your device's camera or microphone, and technical issues with the app or device.

Q: How do I fix a Messenger video call that's not working?

A: To fix a Messenger video call that's not working, you can try the following solutions: check your internet connection, update your app and device, test your camera and microphone, restart the app and device, and use an alternative video chat app.

Q: Can I use Messenger video calls on my computer?

A: Yes, you can use Messenger video calls on your computer by visiting the Messenger website or by downloading the Messenger app for Windows or Mac.

Q: Is there a limit to the number of people I can have on a Messenger video call?

A: Yes, there is a limit to the number of people you can have on a Messenger video call. The maximum number of participants varies depending on your device and connection, but generally you can have up to 8 people on a video call.

Q: Can I use Messenger video calls internationally?

A: Yes, you can use Messenger video calls internationally as long as you have a stable internet connection. However, keep in mind that international calls may incur additional fees depending on your mobile plan or internet service provider.

Conclusion

In conclusion, there are several steps you can take to troubleshoot issues with video calls on Messenger, including checking your internet connection, updating your app and device, testing your camera and microphone, restarting the app and device, and using an alternative video chat app. By following these steps, you should be able to resolve any problems you're experiencing with video calls on Messenger and get back to video chatting with your friends and loved ones. If you continue to have trouble, you may need to contact Carlcare Service Center for further assistance.

About Carlcare

Carlcare is the Official after-sales service center for all Infinix, Tecno, Itel and Syinix brands. Carlcare provides support services in the form of professional repair and maintenance service ensuring that your phone is kept in optimal shape while you enjoy using it. You won’t find a better support out there except Carlcare