What to Do If App Keeps Crashing on TECNO

So, if apps keep crashing your TECNO phone, what do you do? How do you tackle ‘unfortunately, android has stopped’? Let us teach you what to do if app keeps crashing on TECNO phone.

Part 1. Why Is My App Crashing?

Sometimes, when you want to use an app, you get the message, ‘unfortunately, android has stopped’ or ‘could not launch this app’. What causes this? The apps on our phone can crash due to a lot of reasons. 

Outdated App

The reason why your app keeps crashing on TECNO phone may be because the app is outdated and needs an upgrade. Applications need to be updated at intervals if they are going to function optimally. 

Poor Internet Connection

Sometimes, the reason why the app is crashing is that there is no internet connection. Without an internet connection, the app will not work.

Lack of Storage Space

Your apps can freeze or crash if the internal storage of your phone is getting full. Create space in your phone by deleting some apps or videos and pictures. 

Application Bugs

Sometimes the reason why the app is not responding may be because of bugs. It could also be that the app’s developer did not properly code his app. 

Part 2. What to Do If App Keeps Crashing On TECNO

Restart the Phone

Restarting your TECNO device can be the solution to the apps that keep crashing. It should be the first solution to try. Sometimes, the phone is overburdened with many apps running at the same time and, that may be the reason why the app is crashing. Restarting the phone gives it a window of time to reorganize and perform properly.

Clear App Data

Applications can accumulate data. These data are necessary for the functioning of the apps. But sometimes, the data can be too much. They can also take a lot of space. To clear app data and your phone, follow these steps:

1. Go to settings.
2. Then click on storage.
3. Click on apps.
4. Select the application.
5. You’ll see two options: clear cache and clear data. You can clear both of them. It will free up more storage space, but you will lose all the data saved on the app.

Get the Latest Version of The App

The reason why your app is crashing TECNO may be that the app you are trying to use is outdated. App creators update the app regularly to fix the bugs and issues the app might have. You have to use the updated version as they are more reliable and work better. To update your app, do the following:

1. Go to Google Play Store.
2. Click on the three lines at the top left corner.
3. Click on my apps and games and Play store will show you all the apps on your phone, and if they have updates available.
4. If there is an update available for the problematic app, tap on update.

Uninstall and Reinstall the app

If you have tried all the methods listed above and the app continues to crash your phone, you can try uninstalling the app. It might be that the particular app in your phone is problematic or has bugs. When you uninstall, you can go back to Google Play Store to reinstall another version of the app. To reinstall the app, do the following:

1. Go to Google Play Store.
2. Type the name of the app on the search box.
3. Download and install the app.

Free up Space on TECNO Phone

There is a chance that the reason why your app is crashing is that there isn’t enough storage space on your device to enable the app run. Hence, it keeps crashing. A quick fix to this is to fix storage space problems.

You can delete files and videos and pictures that you no longer need. You can delete applications that you rarely make use of or can comfortably do without. You can as well send some files from the phone storage to the SD card.

Check Network

Android applications need data and network connection to work. Some applications need stronger internet connection to work than others. If there is low connectivity, you may find that the app will keep crashing. A solution to this is to move to an area where there is a stronger network connection before trying to use the application again.

Force Stop the App

To force stop the app,

1. Go to settings.
2. Then select apps and notifications.
3. Select the problematic app.
4. Click on force stop.

Update the Phone

Your app may be crashing because your phone needs to be updated. To update your TECNO device, do the following:

1. Go to settings.
2. Then go to system.
3. Choose system update.
4. Choose online update.
5. Click on restart now. (Make sure you plug your phone or fully charge it before doing this.)

Factory Reset

The factory reset is the last bus stop. You only resort to this when all other solutions have failed. To reset your TECNO phone, do the following:

1. Go to settings.
2. Then to system.
3. Tap on reset options
4. Then click on factory data reset.
5. Click on reset. This reset will wipe every data off your phone.

Note: The factory reset will wipe out all of the date on your phone so you need to backup the date before doing so

Find Carlcare Services

Another option for you to explore when apps are crashing your TECNO is to take the phone to a Carlcare service centre. Check the warranty for your TECNO phone first. Easily make a repair reservation here to get better service.

We are the after-sales service provider for TECNO. We will figure out what is wrong with your apps and your devices. Before coming to any of our service centres for repair, book an online appointment and then back up your important documents.