Having a smartphone is great, but having a phone not making or receiving calls is not smart. Being unable to make calls with your smartphone doesn’t sound right since that is the primary function of a phone, so when your phone is unable to make or receive calls it is expected that you’ll be desperate for a solution.
To fix your TECNO phone not making or receiving calls, you have to understand the nature of the problem. Is the phone not ringing? Do you see incoming calls but can’t pick? Is the network reception good? Do you get an error message when you try to call a friend? Answers to these questions will inform you of the nature of the problem (software/hardware) and the next step to take to fix it.
What do you do if you have to make an urgent call? When your TECNO phone is unable to make or receive calls, you can try to fix yourself by following the tips that will be shared below.
TIPS TO FIX CALL FAILURE
To fix ‘Incoming calls not showing
Go to SETTINGS >>> APPS >>> PHONE/DIALER APP >>> NOTIFICATIONS >>> TURN ON APP NOTIFICATIONS IF THEY’RE OFF >>> TAP INCOMING CALLS AND CHANGE PRIORITY TO URGENT (Make sound and pop on screen
To fix ‘Unfortunately App has stopped’ error
Go to SETTINGS >>> APPS >>> PHONE/DIALER APP >>> STORAGE >>> CLEAR DATA, and restart your phone.
Check your phone has enough signal
Make sure your phone is on and has enough signal strength. The more network bars you have on the top left corner, the more signal strength your phone has.
Check if your phone’s network mode has been set to LTE (4G) only.
If your phone has been set to 4G only, you will only be able to use the internet but not make or receive calls. To check this; Dial *#*#4636#*#* >>> PHONE INFORMATION >>> Select the SIM you want to check >>> SET PREFERRED NETWORK TYPE >>> Check the network type and make sure it’s not set to LTE only.
Contact your network service provider
Technical support can inform you if you are out of coverage area or if there are other problems related to your sim/network.
Check if your phone has been set to Silent
Do not disturb/Flight mode as these can stop you from making or receiving calls
Make sure Call diver is not activated
Ensure Call divert is not activated on your SIM(S) because it can also stop you from receiving incoming calls.
Update the System
If problem persists, update your phone software. To Update your phone software; Go to SETTINGS >>> SYSTEM >>> SYSTEM UPDATE >>> ONLINE UPDATE. Restart your phone as soon as the update is completed. Bug fixes often come with software updates and with an updated system, there is a higher chance that your phone has gotten rid of the problem.
Factory reset the device
If all else fails, a factory reset will get rid of any existing software problems. To perform a Factory Reset; Go to SETTINGS >>> SYSTEM >>> RESET OPTIONS >>> FACTORY DATA RESET >>> RESET PHONE. A factory reset means you have a refreshed phone, void of bugs or malware that may affect its phone call function
Visit Carlcare service center
You’ve applied all these tips and still can’t make or receive phone calls? Your phone’s hardware is most likely faulty. For cases like this, the service of a repair professional is required to check, diagnose and proffer a solution to the problem. Before that, you can check your TECNO warranty first. Carlcare, as the only Authorized after-sales service provider for TECNO mobile phones, is best suited to provide a solution to your phone not being able to perform it’s primary function. Check the Carlcare App/Website to find a service center near you and visit to have your phone fixed if you have to.
