With your Infinix phone’s hotspot, you can share the Internet with your laptop and other devices conveniently. The Wi-Fi option lets you stream your favorite movies, TV shows, and sporting events on your laptop or PC anytime, anywhere.
It also allows you to play riveting games online with your friends and colleagues. But there are times you may find it difficult to use your hotspot on the laptop or share the Internet with friends. When your Infinix phone’s hotspot is not working, various issues can be the cause. In this post, we will discuss nine ways to fix Infinix hotspot not working.
Check your network connection
A poor or unstable network connection is one of the most common causes of phone hotspot not working. For this reason, the first step to take when faced with this sort of challenge is to check the network connection of your Infinix smartphone.
To get started, swipe down the home screen and hit the Settings icon. In Settings, tap on Wireless & networks. Then, tap on More > Hotspot & tethering > Wi-Fi hotspot.
Check the AP band of your hotspot
Press Set up Wi-Fi hotspot and confirm if the device supports a 5GHz Wi-Fi network. If your smartphone makes use of a 2.4GHz Wi-Fi network, then the device won’t connect to another device that requires a 5GHz connection. This means that you’ll need to switch from 2.4GHz to 5GHz when creating the hotspot.
You can do so easily:
- Open Settings > Wireless & networks > More
- Tap on Hotspot & tethering > Wi-Fi hotspot > Set up Wi-Fi hotspot
- Press Select AP Band and pick 4GHz
- Tap Save
The connection will restart automatically. Then, you can try to connect the device to your Infinix again.
Create a new hotspot connection
Sometimes, all you need to do to fix the infinix hotspot problem is to set up a new hotspot connection.
- Launch the Settings app > Wireless & networks > More
- Go to Hotspot & tethering > Wi-Fi hotspot > Set up Wi-Fi hotspot
- Enter a new name under Network name and create a new password
- With hotspot enabled, retry the connection on the other device
Disable power saver mode
Power saving mode is a battery optimization feature of many smartphones — including Infinix — which allows your phone’s battery to last longer. When enabled, the battery saver mode decreases your handset’s performance to cut down on the battery power consumption.
This could affect the performance of many apps and features of your device, including the Wi-Fi hotspot option. When faced with Wi-Fi connection issues, ensure the battery mode is off.
Try another device
It could well be that the hotspot not working problem isn’t from your Infinix phone. If you have tried all these steps and your Wi-Fi still can’t connect to the other device, then it’s time you tried using another device.
Turn off Wi-Fi and put it on again
Another way to fix Wi-Fi connection issues on an Infinix phone is to switch off the hotspot and turn it on again. This technique is among the easiest ways to resolve the problem.
Enter safe mode
You can switch on the safe mode on your Infinix smartphone using the method below
- Turn the handset off
- Press & hold the Power/Lock button
- Wait till the phone boots and displays the Infinix logo
- Once it boots to this logo, press the Volume Down button
- When safe mode shows up on your screen, release the Volume Down button
To exit safe mode, simply restart your Infinix smartphone.
Restart the phone
One of the simplest ways to fix phone hotspot not working issue is to restart your device:
- Press the Power/Lock button for a couple of seconds
- On the next page with two options, swipe up to restart
Update the system
If you have used the techniques above and the problem persists, you may need to update your phone’s OS. To get started, ensure your Internet connection is reliable and that you’ve enough data to complete the procedure.
You also need to ensure your handset’s battery is strong (preferably above 50%). Though it’s not a must to back up crucial files and documents since the updating process won’t get rid of any data, you may create a backup just to be on the safer side.
Update the system via Settings by following the steps outlined below:
- Swipe down the Home screen and tap the icon for Settings
- Head to Software Update
- If your phone requires an update, the software update feature will be here
- If you can’t see it there, that means your device could be running the latest Android OS version
- If the update option is available, press Download
Once your Infinix is restarted, the installation of the new software version will be complete.
Seek the help of Experts at Carlcare Service Center
Still can’t connect your Infinix phone’s hotspot to a laptop or another device even after the tips above? Then, you need to visit the nearest Carlcare service center to you for professional help. As the official after-sales service provider for Infinix, our technicians will deliver high-quality and reliable service to get your smartphone working optimally again.
