One of the main reasons why you purchased your itel phone is to create seamless connections between you, friends and families. It's a kind of frustrating dilemma when you're not able to make or receive phone calls on your itel phone, even when you have sufficient airtime and everything seems to be alright.
In this article, we shall enlighten you on numerous reasons why itel phone is not making or receiving calls and also give possible fixes to get you out of the mess and reconnect with your lovely ones again.
In the meantime, take note of some common causes of this problem which include low/no network coverage, insufficient airtime, silent/Do Not Disturb mode, or other system-related issues that could be fixed by simply restarting your phone. So, before we dive into this article, kindly check if those things are in normal positions.
Check if Flight mode is enabled
When your device is in Flight/Airplane mode, it is automatically disconnected from the mobile network and other wireless services such as Bluetooth and WiFi. If enabled, you would see an airplane icon replacing the normal mobile network bars in the status bar. If you see something like this, just swipe down the quick-setting panel and turn off Airplane mode to reconnect to your mobile network.
Better still, if you can't find Airplane mode on the quick-setting panel, kindly go to Settings > Network & Internet, then toggle off Airplane mode. You should be able to make/receive calls if that's the cause of the problem.
Check SIM/network settings
If you still can't make or receive calls with your itel mobile phone, you should also check if the phone settings are alright. Perhaps you've tempered with unknown settings affecting the functionality of the SIM card.
Such settings include turning off the SIM card. Follow the guides below to re-enable it.
- Launch the Settings app
- Tap Network & Internet
- Tap SIM cards
- Now select the affected SIM card and make sure it's toggled on.
More so, do check if the SIM card is set to automatically select a mobile network.
- Open the Settings all
- Tap Network & Internet
- Select Mobile Network
- Tap the affected SIM card and make sure automatically select networkis toggled on.
Check for "Call forwarding" icon on the display
Call Forwarding/Diverting is designed to help you transfer/redirect incoming calls to another registered number/voicemail. In a situation where you can't receive calls, kindly check for the "call forwarding" icon in the status bar, or check if there's any persistent notification of such
By the same token, follow the guides below to check/disable call forwarding.
- Open the Phone (Dialer) app.
- Tap the settings icon.
- Tap Calling Accounts and select the affected SIM card
- Tap Call Forwarding
- Disable all active call forwarding options.
Restart the phone
Before trying more technical solutions to fix this problem, your phone/SIM might just need a refresh to make it work properly. In this case, a simple restart could help you out especially if you've been using your phone for a couple of days without restarting it. Just hold the power button for some seconds and tap Restart to do so.
Clear phone app cache
After restarting your phone, also give clearing the Phone app cache a try. Caches help store some data that make apps load faster and use fewer resources, but it gets useless and becomes a burden on the phone when it's too much. To ensure the dialer app is up and running, kindly clear the cache data from settings. Just long-press the Phone app icon on the home screen and tap App info to launch the app settings. Now tap Storage & Cache, then tap Clear cache. You can even take it further by tapping clear storage as well (it doesn't clear your call logs or contacts).
Check/clean the SIM card.
Your itel phone might not be able to make calls if there's a problem with the SIM card; such as when it's not inserted properly, damaged, or dirty. To fix this, simply eject the SIM card, clean the golden track on the SIM with a soft cloth, and re-insert it properly. Don't scratch the SIM card with hard/sharp objects in order not to lose it.
Now check if you can make/receive calls or move to another solution below.
Switch Network mode to 2G
While trying to make/receive calls, most phones do it on a 2G mobile network. If you've got an itel phone that supports 4G, do not set it to only work in 4G mode as you might not be able to make/receive calls in this mode. Kindly navigate to Settings > Network & internet > Mobile network > Preferred network type, and switch your network mode to 2G, then try making a call now to see if it works. You can switch back to Auto 2G/3G/4G mode if it works, but avoid 4G only mode.
Contact the carrier.
After all these, you should be able to make phone calls on your itel mobile again if the problem is coming from the phone. On the contrary, you might just need to contact your carrier for assistance - perhaps, your SIM card is blocked, damaged, or even expired. You can first contact them through their toll-free customer care line or social media pages. Better still, walk to their nearest physical customer service outlet for assistance.
Visit the nearest Carlcare service centre.
If all trial fails, your phone has probably developed a hardware problem that can be easily fixed by a skilled technician.
This is where Carlcare comes in. We're the official service provider to repair your itel phone and other brands such as Infinix and TECNO. Such a problem can easily be fixed without much stress, just bring it down to the nearest Carlcare service centre for evaluation.
