Snapchat is one of the most popular messaging apps in the world. This app has everything you need to send snaps or text messages to your friends. Furthermore, on Snapchat, you can apply filters, lenses, and other effects to your snaps and post different stories that will last 24 hours.
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While Snapchat is jam-packed with features, using them requires users to connect their device to a reliable internet connection. However, its users may discover that their Snapchat is not working even when they are connected to Wi-Fi or mobile data. If you are experiencing a similar problem with Snapchat not working on Wi-Fi/mobile data, don't worry; we will explain everything about this Snapchat connectivity issue and how to resolve it.
Why isn't my Snapchat working when I'm connected to Wi-fi or cellular data?
Is your Snapchat not working on Wi-Fi but working perfectly on mobile data, or does Snapchat work fine on WiFi but not on mobile data? This section will explain why it occurs.
In general, the causes of Snapchat connectivity problems can range from network settings to the Snapchat app itself. Some of the primary reasons are listed below:
There is no internet connection to the router, or your Wi-Fi signals have been disrupted.
- There is a chance that your router has been damaged.
- Your Snapchat account may be disabled for cellular data, or there may be an issue with your data plan.
- It is possible that your application is out of date.
- Because your application has stored some temporary files, you haven't cleared the cache in a long time.
- Your ISP may have blocked SnapChat servers, and your Snapchat may be blacklisted.
So, we've covered the most common causes of Snapchat not working on Wi-Fi or cellular data. In this section, we will provide some solutions that you can use to resolve this problem.
Step 1. Reboot your mobile device
Before we look at other options, try restarting your device. Most snapchat connectivity issues, such as Snapchat not working on WIFI or Snapchat not working on mobile data, can be resolved simply by restarting your phone. For iPhone users, simultaneously press and hold the volume and side buttons until you see the slide to power off option. Swipe the red button to turn off your phone and wait about a minute before turning it back on. For Android users, press and hold the volume down and power buttons simultaneously until the screen turns off and the phone reboots. Now, open the Snapchat app and check to see if the problem has been resolved.
Step 2. Allow Snapchat to Access Your Mobile Data
Sometimes Snapchat will not work with mobile data because you have not authorised Snapchat to use it. So, here are the steps you can take to resolve this issue.
How to Resolve Snapchat Not Working on Mobile Data on Android:
- Navigate to Settings > Apps (or Apps depending on your software version), scroll for Snapchat, and tap it.
- Look for Mobile data in the Snapchat app's settings.
- Now, enable Snapchat mobile data and allow background data usage so that Snapchat can connect to the Internet.
Check to see if Snapchat works properly when your mobile data is turned on.
Step 3. Reboot your router and reconnect to your Wifi network
When your device is connected to WiFi but Snapchat does not work, it is possible that your router is going unnoticed for some reason. Rebooting the router is probably the most effective way to resolve the Snapchat connectivity issue in this case.
Here's how to reset your router to resolve the Snapchat not working on WiFi problem.
- Unplug the router as well as the modem.
- Wait 30 seconds before plugging in only the modem.
- You can reconnect the router after one minute.
- Allow some time for the router to boot up. Meanwhile, turn off the Wi-Fi option on your phone and then turn it back on to reconnect to the WiFi once it is stable again.
This will reconnect your device to the WiFi network, resolving the Snapchat not working on WiFi error.
Step 4. Snapchat should be updated
Some of the most common causes of this issue are that your application is out of date, so make sure to update your application to the most recent version if Snapchat is not working on Wi-Fi or data. To do so, go to the Apple App Store (iPhone) or the Google Play Store and search for Snapchat. If an update is available, the "Updates" option will appear; tap on it to proceed. When you're certain that your Snapchat is up to date, see if it works properly when connected to WiFi or mobile data.
Step 5. Reset Your Network Configuration
If the problem of Snapchat not working on WiFi or data persists, we recommend resetting your network settings to resolve Snapchat connection issues. A network reset will delete all of your Wi-Fi, cellular, and other settings, but it is a good method for giving your connection a fresh start. The steps are listed below.
- Navigate to Settings > General Administration (or System depending on software version).
- Select "Reset" or "Reset options."
- Select "Reset Network Settings" from the list and confirm by tapping on "Reset Settings."
- When the network reset is finished, you must reconnect your device to mobile data or WiFi by entering the passwords again. This should resolve the Snapchat no connection or Snapchat internet connection problem.
Step 6. Delete Snapchat Cache Files
If the Snapchat connectivity problem persists, it's possible that you haven't cleared the cache. So, don't waste time and follow the steps outlined below to clear
Snapchat's cache.
- Launch the Snapchat app on your device.
- Open Settings by clicking on your Profile icon.
- Scroll down and select the "Clear Cache" option. After that, tap "Continue(Android)" or "Clear(iOS)" to finish the process.
Step 7. Check Your Mobile Data Capacity
Android phones include the ability to set a data usage limit for a specific app. When you enable this mobile data limit feature, your Android phone will disable mobile data when the data limit is reached. So, if you're experiencing Snapchat not working on mobile data, you should check to see if you've reached your data limit.
- Navigate to Settings > Network & Connections > Mobile Network (or Data Usage).
- Search for and select the Data warning & limit option from the Mobile Network or Data Usage page.
- You can disable the "Set data limit" option or increase Snapchat's data usage limit.
Still Experiencing Difficulties? Try this
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About Calrcare
Carlcare is the Official after-sales service center for all Infinix, Tecno, Itel and Syinix brands. Carlcare provides support services in the form of professional repair and maintenance service ensuring that your phone is kept in optimal shape while you enjoy using it. You won’t find a better support out there except Carlcare.
