Just like any other tech gadget, TECNO phantom x is not infallible. Sometimes it gives you trouble and the problem could be a software glitch or has problems with the charger port, screen, battery and even a third-party app issue.
Table of Contents
If your device is experiencing any of the above issues don't worry. This article will explore common problems of the phantom x and guide you Through the process of troubleshooting minor problems before they become major ones.
Part 1. TECNO Phantom X full specifications and features
| LUNCH |
Announced Status |
Available. Released 2020, July 24 |
|
BODY |
Dimension Weight Build SIM |
163.5 x 73.8 x 8.7 mm (6.44 x 2.91 x 0.34 in) 201 g (7.09 oz) Glass front, glass back (Gorilla Glass 5) Dual SIM (Nano-SIM, dual stand-by) |
|
DISPLAY |
Type Size Resoliution |
Super AMOLED, 90Hz 6.7 inches, 110.2 cm2 (~91.3% screen-to-body ratio) 1080 x 2340 pixels, 19.5:9 ratio (~385 ppi density) |
| PLATFORM |
OS Chipset CPU GPU |
Android 11, HIOS 7.6 Mediatek Helio G95 (12 nm) Octa-core (2x2.05 GHz Cortex-A76 & 6x2.0 GHz Cortex-A55) Mali-G76 MC4 |
| MEMORY CARD |
Card Slot Internal |
microSDXC (dedicated slot) 256GB 8GB RAM eMMC 5.1 |
| MAIN CAMERA |
Triple Features Video |
50 MP, f/1.9, (wide), 1/1.3", 1.2µm, Dual Pixel PDAF, Laser AF 13 MP, f/2.4, 50mm (telephoto), PDAF, 2x optical zoom 8 MP, f/2.3, 120˚ (ultrawide), 1/4.0", 1.12µm, AF Quad-LED flash, panorama, HDR 4K@30/60fps, 1080p@30fps |
| SELFIE CAMERA |
Dual Features Video |
48 MP, f/2.2, (wide), 1/2.0", 0.8µm 8 MP, f/2.2, 105˚ (ultrawide), 1/4.0", 1.12µm Dual-LED flash 1080p@30fps |
| SOUND |
Loudspeaker 3.5mm Jack |
Yes Yes |
| COMMS |
WLAN Bluetooth GPS NFC Radio USB |
Wi-Fi 802.11 b/g/n, hotspot 5.0, A2DP, LE Yes, with A-GPS No FM radio USB Type-C 2.0, USB On-The-Go |
| FEATURES |
Sensors |
Fingerprint (under display, optical), accelerometer, gyro, proximity |
| BATTERY | Type |
Li-Po 4700 mAh, non-removable Fast charging 33W, 70% in 30 min (advertised) |
The good thing about the new Tecno Phantom X is that it has a lot of features and is very capable of performing well. Unfortunately, there are some issues that the device might encounter. This is because, as a result, many smartphone manufacturers fail to address these issues before their products are released. In this guide, We will talk about the various problems that the device might encounter.
Part 2. Common Problems of TECNO Phantom X and Solutions
- TECNO Phantom X overheating under normal usage conditions
The 3 parts liable for heating are the phone' SoC (commonly called the processor), second is that the phone' battery, and third the screen.
It' expected for the phone to heat up a little. However, you'll be able to use the subsequent trick to see if your phone is overheating.
the simplest way to check if your phone is actually "Overheating" is by putting the phone on your ears and cheeks, similar to how you do while talking on a voice call. If you're feeling uncomfortable because of the heat, then yes, your TECNO Phantom X is overheating. Follow the steps below to fix it.
- Fix TECNO Phantom X over heating under normal usage conditions
The most common cause of smartphone heating issues is the SoC, commonly called a processor, and the screen when used with high brightness.
When your smartphone uses the processor aggressively, it heats up.
Now to keep optimal phone temperature and prevent the heating problem, the heat is passed to the screen, and then it dissipates the heat to the air and your hands.
The best working fix is a firmware update. Overheating and lots of other issues are fixed by manufacturers via a firmware update. Therefore, we recommend you to check for updates and update your Tecno Phantom X if available.
Sometimes, there are multiple firmware updates, and these updates are installed one by one. So, make sure you install all available updates.
- Causes and solutions to heat issues on TECNO Phantom X
It is expected to get hot when you do the following things on your smartphone. Read the tips after each activity to minimize it.
Playing games
Your phone will get hot while playing games. This is normal. Take short breaks to let your TECNO Phantom X cool down or getting an external mobile cooling fan.
Buggy Apps
Make certain you operate apps from well-seemed builders and which you downloaded all apps from the Play Store. Buggy apps can overheat your smartphone. Update apps to repair the overheating issue.
Extended Video Recording
The digital digicam(camera) to your tool drains the battery fast if used for an extended time. Unfortunately, it additionally overheats your phone. Using the digital digicam(camera) with the flash on will warmness TECNO Phantom X and drain the battery faster. So, flip off the flash if it isn't always required.
Running anything Resource Hungry
Running anything resource-hungry can harm your TECNO Phantom X. Apart from gaming, enhancing videos, Wi-Fi-Hotspot, display mirroring, streaming are the not unusual place resource-hungry tasks.
Overheating while charging
It is common for overheating to occur while charging your phone. The phone heats as a result of the charger trying to give enough power to charge the device's battery
TECNO Phantom X screen not working properly
One of the tremendous issues you may face whilst the use of the Tecno Phantom X is that its screen isn't operating correctly.
As we know, the display is the maximum essential issue in a smartphone. So, in case your display isn't operating properly, it may be a tremendous problem. It is one of the worst issues you may face whilst the use of a brand-new device.
Best ways to fix TECNO Phantom X Screen
There are many reasons why the Tecno Phantom X isn't operating properly. The first step you have to do is restarting your phone. It will work maximum of the time if it doesn't try the subsequent solutions.
- Dirty Screen
It is the most common reason for bad display performance. Dirty screens are due to dirt, dust, oil, grease, or liquid over the screen.
If your screen is dirty, you may clean it with the aid of wiping it with a gentle cloth.
Do not use alcohol or different chemical compounds to clean the screen due to the fact that alcohol can also additionally harm the oleophobic coating at the display.
- Screen protector
Screen protectors eventually deteriorate and interfere with your phone's ability to detect touches. Therefore, take the screen protector off and replace.
- Water damage
Sometimes water makes its manner to the internal of the screen. Sometimes it's miles visible, whilst different times, it's miles not.
If you observed your smartphone has water damage, flip it off ASAP and placed it in the rice. If you switch for your smartphone with water internal it, the additives inclusive of the motherboard may get fried. You will should get the whole motherboard replaced.
Leave it internal rice for as a minimum 24 hours. Then, if it nevertheless would not work, the fine issue to do is to take it to a licensed carrier middle to get it repaired.
- Damage or cracked screen
A damaged display screen is one of the reasons of an unresponsive screen. A phone display screen has 3 foremost parts, the pinnacle layer is the glass, the second one layer is the display, and the third layer is a touchscreen digitizer.
Remove the case (if installed) and thoroughly look at the phone for cracks, dents, or discoloration. It's a lot less complicated to identify cracks beneathneath sunlight. If you notice a square grid, do not worry. It's the touchscreen digitizer, and it's far expected to be there If you notice any cracks, dents, or discoloration, your phone's display screen has physical damage. Most of the time, the display desires to be replaced.
- Slow or Laggy User Interface on TECNO Phantom X
One of the predominant problems that people complain most often is the laggy/slow user interface on the TECNO Phantom X. A laggy UI manner that the animations would possibly stutter. Also, it takes longer to open an app or do anything on your phone.
If the UI is laggy, it hampers the experience of your phone. It's going to make the use of your device very frustrating.
Sometimes the display screen freezes as well.
So, if you are dealing with any form of sluggish user interface on your TECNO Phantom X, you need to strive these solutions.
- Fix slow or laggy user interface on TECNO Phantom X
This is probably the maximum common reason for a laggy UI on any device.
When there isn't always sufficient storage area for your device, all kinds of things start happening. For example, apps get deleted automatically, and essential information is corrupted. And it influences the general overall performance of your phone. So, ensure you have sufficient storage space in your device. If you don't, you ought to clean up a few apps from your phone and free up a few spaces.
Lack Of phone Memory
RAM is short for Random Access Memory. It is the device's operating memory in which all of your apps, documents, music, videos, photos, etc., are stored.
The greater RAM you've got, the higher it is for multitasking. At the time of scripting this article, telephones have 1GB to 18GB of RAM. However, maximum telephones handiest have among four to 8GB of RAM.
If you have more than one apps, uninstall unnecessary apps. These apps are consuming up the RAM on your phone. The greater the apps, the greater RAM usage. So, there's no available space in RAM for the running system.
You also can set up the lite version of some social media applications to have more free storage
The older model of Android is vulnerable to Improper RAM management; therefore, I suggest you replace your phone to the modern firmware.
The device is old
If you have got an old phone and the phone continues to be operating fine, the laggy program is probably caused by the phone' hardware. Over time the hardware of a phone may wear out and become slow. you cannot do anything except shopping for a replacement phone in such cases.
- Rapid battery depletion on the Tecno Phantom X.
Has the battery life on your TECNO Phantom X been poor? Your device's rapid battery drain could be caused by a number of things, from physical problems like a failing battery to software bugs in your phone's firmware or apps.
- Improve the TECNO Phantom X's battery life and screen brightness
One of the main causes of battery depletion is a high screen brightness. The screen will use a lot of battery if you are continually viewing videos or accessing the internet. In order to lower the screen brightness, if necessary, you must check the settings.
The brightness of the screen can be adjusted automatically. Go to Settings > Display > Brightness and enable "Adaptive Brightness" to verify the automatic adjustment.
- GPS, Bluetooth, and Wi-Fi
A lot of battery life is lost when using Wi-Fi, Bluetooth, and GPS on your phone. This is due to how much electricity these three functionalities consume. Additionally, many applications on your phone use these three features to sync and communicate with other devices.
They can significantly reduce battery life when activated on your phone as a result you ought to keep these three offs and just switch them on when necessary.
- faulty software
If you recently upgraded the firmware on your TECNO Phantom X, the new software probably contains flaws that reduced the battery life. A new version of Android is frequently published by manufacturers without addressing all issues.
By downgrading or upgrading the firmware, these issues can be resolved. Updating the firmware is simple. Verify that your phone is running the most recent firmware version. Update it right away if the version you're using isn't the most recent one.
Reset your phone to factory settings if there is no firmware upgrade available. You may be thinking of downgrading your phone's firmware if factory reset didn't solve the problem.
Downgrading firmware is difficult. As a result, I do not advise you to attempt it alone. Visit an authorized service center instead. Downgrading firmware is difficult. As a result, I do not advise you to attempt it alone. Visit an authorized service center instead.
- Old battery
If your phone is two years or older, it might be time to get a new battery. Battery university claims that in the first year of use, battery capacity might decrease by as much as 22%.
As your device becomes older, battery issues begin to appear. In light of this, if your Tecno Phantom X is two years or older, it is probably time to change the battery. The battery can also be changed on your own. But that is not an easy task. I thus advise that you have an authorized service shop replace it.
- Apps
The apps you have on your phone could be to blame for the quick battery loss, just like the firmware. For this reason, I advise you to only install/download programs from the Google Play Store.
Remove any junk-cleaning, RAM-boosting, battery-boosting, antivirus, mod, and related apps from your device. These applications affect more than simply phone speed. They might even make it crash or freeze!
Games
Games eat up a lot of the processor's resources. The CPU is typically inactive, however when playing games, it is actively working.
- Display Mirroring
Utilizing Screen mirroring can drastically deplete your battery. If you utilize this feature, make sure your screen is mirrored as necessary. Don't constantly mirror the entire screen. Instead, you can mirror only the area of the screen you are using by using the "Handheld" option.
If the aforementioned advice does not solve the issue, hardware issues other than the battery might exist. For a more accurate diagnosis, bring your phone to the nearby authorized service facility.
- Mobile Data on the TECNO Phantom X isn't working due to cellular network issues.
The most important component of every smartphone is its cellular network, and if it malfunctions, users can suffer greatly. The Tecno Phantom X has problems with the cellular network for a lot of consumers. The Tecno Phantom X won't be able to maintain a strong connection and may even stop transmitting data if you use it on a weak cellular network. This may result in issues with call reception and mobile data.
Fix TECNO Phantom X Cellular Network and Mobile Data Issues
I'll start with the simple fixes that are effective most of the time. in flight
On your smartphone, enable Flight mode, then turn it off. The phone cuts off its connection to the Wi-Fi, Bluetooth, and cellular networks when you activate Flight mode. It works here also because most problems can be fixed with one straightforward on/off switch.
Restart
Restarting your phone is the next best option if Flight mode didn't work. If it wasn't as successful, move on to the next suggestion.
Used Up Mobile Data
I had to include this detail for our Indian readers. Indians receive daily bandwidth, in contrast to the rest of the globe. The speed is capped at 64 Kbps once the daily bandwidth has been used up.
*Ensure that your mobile data plan is active.
*Verify that you have not used up all of your daily bandwidth.
- Replacing the SIM
An easy remedy, like deleting and reinstalling the SIM, can occasionally work.
Roaming
Data roaming can be enabled by opening the Settings app. Your phone will reestablish an internet connection after Data Roaming is activated.
Community Mode
Your device's network mode is determined by the "Preferred network type." For instance, the majority of phones have 2G, 3G, 4G, and 5G. If you select 5G but there is no 5G network nearby, your phone won't receive any signals. So, I advise selecting "Automatic."
Reset network configuration
The name essentially sums up what it accomplishes. To reset the network settings, adhere to the steps below.
1.Access the app's settings on your Tecno Phantom X.
2.Click "System" after scrolling down. Tap On "Reset options,"
3."Reset Wi-Fi, cellphone, and Bluetooth" should be tapped.
4.Select "Reset settings."
5.If "Reset options"
if it’s not visible, use the settings app's search function to look for it.
- Slow charging on TECNO Phantom X
Your TECNO Phantom X may not be charging quickly. It might be brought on by a number of things, including the charger, USB cable, overheating, and more.
Fix the TECNO Phantom X's slow charging
Wrong charger
Ensure that the charger you are using for your phone is compatible. For instance, a Fast Charger can occasionally charge the phone more quickly than the charger that came with it.
Fast charging frequently only functions with the charger made by the brand.
faulty connection
What happens if you use a charger that was manufactured by the brand itself but the gadget still doesn't charge quickly? or why does it no longer charge at a high rate after doing so before?
Well, an improper connection could be the root of either of these problems. Therefore, first check to make sure the charger is properly inserted into the outlet and that the USB cable connecting the charger and phone is properly attached (all the way) and is not loose.
Your phone often requires a connection to all four contacts on the USB cable in order to recognize that it is connected to a fast charger. It will charge slowly if it doesn't make touch with all four.
Another possibility for slow charging is that:
Dust in the phone's charger
When you change your phone, the dust that has become lodged inside the socket prevents fast charging. This is a very common occurrence.
For quick charging, as I already explained, your phone must be connected to all four contacts on the USB cord. It can occasionally be prevented by dust in the phone, charger, or USB cable.
You may clean it by yourself, but be sure to use anything non-conductive, like a toothpick.
malfunctioning USB cable
Cable is one of the most misused parts. Cables for headphones, earbuds, and USB devices are frequently twisted, squeezed, and troubled.
Therefore, if your TECNO Phantom X has slow charging issues, there may be a problem with the USB cable. Wires in USB cables frequently break, although the damage is hidden by the USB cable's cover.
Utilize a different cable from your collection. You might also borrow from your pals. If charging is successful, you have identified the offender. Purchase a fresh USB cable that works with the charger.
Note: As we mentioned earlier regarding the quick charging scenario. Unfortunately, brand-specific cables are frequently required for fast charging.
malfunctioning charger
Slow charging caused by a partially dead charger is therefore unlikely to occur; the charger either functions or it doesn't. But with electronics, everything is conceivable.
To see if the problem has been resolved, try an alternative charger.
Fixing TECNO Phantom X app-related difficulties such as Slowly Opening Apps and Low Storage.
The most frequent cause of apps opening slowly on the Tecno Phantom X is a lack of free storage space in internal memory.
It is advised to leave at least 40% of the internal storage unoccupied.
1.Uninstall all unused installed apps to free up storage. old media from WhatsApp is deleted
- Use the Play Store's lite versions of apps that you can download.
3.The final resort is a factory reset if you still can't free up any space after deleting everything.
Fix TECNO Phantom X apps that won't download from the Play Store.
This issue affects many Android smartphones, not just the TECNO Phantom X. You can resolve this problem by:
Airplane Mode
Enable Airplane mode before disabling it. The problem is frequently resolved as soon as your phone re-connects to the network.
Restart
After restarting your phone, try downloading the apps once more. It has been tried and tested and typically works.
Conclusion
We discussed typical TECNO Phantom X issues in this article, along with fixes.
Please book a reservation online with us If you noticed any more issues or if the solutions you tried didn't work.Our technicians at Carlcare will make every effort to repair them all.
About Us
Carlcare is the official after-sales service brand for TECNO, Infinix, Itel, Oraimo and Synix. Besides, Carlcare also provides professional repair and maintenance service for other brands covering mobile phones, computers, tablets, appliances, lighting devices, smart living, new energy, and supply chain.
