TECNO Pop 4 Common Problems And How To Fix Them

Are you having issues with your TECNO Pop 4? Worry less because we are about to give you solutions to every of your TECNO Pop 4 problems. We understands that it’s quite frustrating when your phone starts giving you problems, that’s why at Carlcare, we ensure we give the best phone solutions to our customers.

Before we dive into TECNO Pop 4 problems and solutions, we will try to list out the phone specification and features. Find below are Tecno Pop 4 features and specifications:

Part 1. TECNO Pop 4 features and specifications

LUNCH	Announced Status	Available. Released 2020, July 24
BODY	Dimension Weight Build  SIM	160 x 77.3 x 9.5 mm (6.30 x 3.04 x 0.37 in) - Plastic frame, plastic back Dual SIM (Nano-SIM, dual stand-by)
DISPLAY	Type Size Resoliution	IPS LCD 6.0 inches, 92.9 cm2 (~75.1% screen-to-body ratio) 480 x 960 pixels, 18:9 ratio (~179 ppi density)
PLATFORM	OS CPU	Android 10 (Go edition), HIOS Quad-core 1.3 GHz
MEMORY CARD	Card Slot Internal	microSDXC 32GB 2GB RAM eMMC 5.1
MAIN CAMERA	Single Features Video	5 MP Dual-LED flash 1080p@30fps
SELFIE CAMERA	Single Features Video	8 MP LED flash
SOUND	Loudspeaker 3.5mm Jack	Yes Yes
COMMS	WLAN Bluetooth GPS NFC Radio USB	Wi-Fi 802.11 b/g/n, hotspot 4.2, A2DP, LE Yes, with A-GPS No FM radio microUSB 2.0
FEATURES	Sensors	Fingerprint (rear-mounted), accelerometer, proximity
BATTERY	Type	Li-Po 5000 mAh, non-removable
MISC	Colors Model Price	Ice Lake Green, Dawn Blue BC2c, BC1s It Varies

I think everyone should have a Tecno Pop 4 because it's such a great phone. However, it has certain issues, just like every other smartphone.

It's challenging to create a flawless, problem-free smartphone due to the complexity of the device. But don't worry, we've covered all of the Tecno Pop 4 issues in this article and how to fix them.

Part 2. TECNO Pop 4 Problems and Fixes

Below are some issues and fixing you can apply to your TECNO Pop 4 phone:

• WiFi connection issue
• Bluetooth connection issue
• Overheating issue
• Touchscreen not responding on Tecno Pop 4
• Performance issue or Slow user interface
• Battery drain fast and slow charging issue on Tecno Pop 4
• SD Card not detected and fixing on Tecno Pop 4

Below are how to fix TECNO Pop 4 phone issues:

Step 1. WiFi connection issue and Fixes

• Go to your phone settings and you will see the connection option then press it.
• After pressing the connection option, it will take you to the WiFi option
• Press the WiFi option, your phone will auto scan for networks closer to you and will show them on your phone screen
• Wait for the scanning to end, then choose the WiFi you want to connect and press the forget option
• Again, tap the same network and put in your authentication details then save it. Note: The open network does not require password for access
• Lastly, ensure your connection from your service provider is okay and in case you’re using a router, make sure it works perfectly well.

You can learn more on how to fix WiFi connection issues on TECNO phones on our website. 

Step 2. Bluetooth connection issue and Fixes 

• Firstly, switch off your TECNO Pop 4 phone to see If that will solve the problem.
• And If after switching off your Pop 4 phone the issue still persist, then you need to clear all the list of devices already added and add the ones you want to pair with.
• Make sure your TECNO Pop 4 is set to discoverable, so It can be seen by other devices.
• Go to your power section and ensure It wasn’t set on power saving mode.
• Clear all your Bluetooth data to see If the issue has stopped.
• Rebooth your Pop 4 again
• These steps should your Pop 4 Bluetooth connection issue and If it doesn’t, you might need to factory reset your phone.

How to reset your Tecno Pop 4

There are two methods to reset your TECNO Pop 4:

1. Device options
2. Recovery mode

How to reset your TECNO Pop 4 using Device options

• Go to the settings menu of your device Tecno Pop 4
• Scroll down the TECNO Pop 4 settings to the bottom where you will see the section called “System”, click to continue.
• If you see a section called “Advanced” click to display the advanced options of the TECNO Pop 4.
• Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.
• You will see a first confirmation message informing you that everything on this device will be wiped, but that nothing you have uploaded to Google, Facebook, Twitter, Instagram, or backup copies you have in the cloud (such as Google Drive, Dropbox, or One Drive) will be lost. Click "Reset phone."
• To proceed, if necessary, draw the screen unlock pattern or type the PIN or password for the screen unlock.
• Your TECNO Pop 4 will restart and take a few minutes to start up while optimizing the pre-installed operating system programs and returning the device to its factory state.

How to reset your TECNO Pop 4 using Recovery mode 

• Turn off your TECNO Pop 4 entirely first. If you are unable to unlock the screen, hold down the power button for roughly 20 seconds to turn off the phone.
• Hold down the volume down and power keys simultaneously on your Tecno Pop 4 for a few seconds. Depending on the Android version, the power key and the volume up key may be used in some devices.
• Release the buttons once the TECNO logo appears.
• Press the power button to access the "Recovery Mode" option after navigating the menu with the volume up and down keys.
• Press the Power button to activate the "wipe cache partition" option and erase the mobile cache after using the volume up and down buttons to choose it.
• You will be sent back to the previous screen after a little delay. Use the volume buttons to select "wipe data / factory reset" and click the power button to proceed. When a screen with multiple NOs and a YES appears, push the power key while moving the volume keys back to the YES.
• After completing the volume controls once more, select "reboot system immediately" and hit the TECNO Pop 4's power button. The device will reboot and take a few minutes to start while returning to its initial settings.

Step 3. Overheating issue issue and Fixes

• As soon as the problem was discovered, remove the apps you had recently downloaded.
• If the duties are large and time-consuming, avoid multitasking.
• Only use the charger that is included with your Pop 4 device.
• Keep the brightness at a reasonable level. The same amount of heat as light is released by the light-emitting screen.
• Verify that the processor and RAM are not being overworked for any reason. When they work, they generate a lot of heat.
• Verify that every accessory you use to attach to your smartphone is genuine and permitted.
• Clear the app's cache and/or data to check if the issue is resolved.
• If you use the same power bank, be sure the output is appropriate for the device's demands.
• If you haven't already, update your Pop 4 to the newest version.
• Make sure the carry case you installed on your phone isn't the cause of the issue.

Step 4. Touchscreen not responding on TECNO Pop 4 and Fixes 

• Start by restarting your TECNO Pop 4.
• Download and install any Pop 4 updates that are available.
• In some circumstances, there can be a software issue that prevents the touch screen from performing its functions.
• Screen troubles are frequently confused with other problems. Therefore, you must exercise caution in this.
• Check the battery's charge if your smartphone won't switch on or respond.
• Make sure you are not using your device while wearing gloves or mittens.
• Scrub the screen to remove any oil or dust particles.
• Pay great attention to observe if the screen has any physical damage.
• Make sure the screen is not harmed by liquids.
• Check if the problem is resolved by taking off the screen protectors. Of course, this could also be the cause of the issue.
• Factory restore is the final alternative.
• If the problem persists, you must get in touch with our technicians by booking online Carlcare resrvation service.

Step 5. Performance issue or Slow user interface and Fixes

• Verify that your Pop 4 storage is full. It comes with a sizable ROM by default, and if you fill it up entirely, it will obviously place a strain on the processor and the RAM and potentially cause this issue.
• Determine whether a virus is in control of the problem.
• Upgrade every app on your TECNO Pop 4!
• Don't operate your Pop 4 while it's charging
• Remove each of the installed third-party applications.

Step 6. Battery drain fast and slow charging issue on TECNO Pop 4 and Fixes 

• Ensure that all of the most recent updates are installed on your TECNO Pop 4.
• Sometimes it might also be a memory card issue. Whether you take it out, see if the issue is resolved.
• Use only the official charger or a charger that is comparable to the one that came with your Pop 4.
• Disable the annoying notifications because they always use more energy.
• Turn off Bluetooth and Wi-Fi when not in use.
• Make sure the battery is not harmed physically.
• Make that the charging port is free of lint, dust, or other obstructions.
• Set a strict upper limit for the problem with the data and screens.
• Make sure you're using the proper degree of brightness for the lighting.
• When not in use, turn off the display.
• Make sure you only recharge your Pop 4 battery after using up all of its juice.
• To ensure a better charger connection, remove your Pop 4 case.
• Verify that all applications are up to date. If not, do so right now.
• The most frequent cause of your Tecno Pop 4 battery draining too quickly is the installation of third-party apps. It must be turned off by putting your phone in safe mode, as was already described.
• Make careful to close any open applications or features.

Step 7. Memory or SD Card not detected and fixing on TECNO Pop 4 and Fixes

• Check to see whether your card has less than 32GB. The strategies listed below can assist you in keeping up the pace if you are encountering them as well. The maximum size of an SD card that may be used with this device is 2GB.
• Verify that the gadget and your microSD card are compatible.
• After restarting the device, remove and re-insert the SD card.
• Try using a system to format the SD card, then reinstall it on your Pop 4.
• To isolate the problem, use that Card on an other device and a different SD card in your TECNO Pop 4.
• Verify that your SD card slot is in good condition.

Whatever the cause is, the fixes mentioned in this article should solve the problem.

About Us

Carlcare is the official after-sales service brand for TECNO, Infinix, Itel, Oraimo and Synix. Besides, Carlcare also provides professional repair and maintenance service for other brands covering mobile phones, computers, tablets, appliances, lighting devices, smart living, new energy, and supply chain.