WhatsApp is a social media platform that enables users to text, voice and video call other people on the media platform like family friends etc. Users can also use features like emoji and stickers to communicate as well as send files and documents to each other.

Part 1. Causes of WhatsApp videos and photos not to show in your gallery

There is no clear path to the root cause of the problem, but there are several possibilities. Some of the most common are listed below:

• Incorrect App Settings:

WhatsApp downloads the photos and videos robotically because of the permission within side the app settings. However, if the person has disabled the settings of WhatsApp media visibility, he might not be capable of storing the media files within side the gallery anymore. 

• Loss of Wi-Fi or Cellular Connectivity:

Downloading media documents which includes photographs and videos on WhatsApp calls for a robust and solid net connection. While downloading these documents, your smartphone device might not store them when you have misplaced the mobile or Wi-Fi connection.

• Damaged or Corrupted SD Card:

If you operate an SD card in your android smartphone device to store your pictures and video, it ought to be well- protected. As broken SD card might not be to store WhatsApp images and videos to your phone gallery.

• Lack of Phone Storage:

Many media documents can absorb your device’s memory storage. If your smartphone device faces a loss, it may not download WhatsApp documents consequently.

• WhatsApp Crash:

Sometimes, customers additionally come upon that their app crashes whilst downloading the pictures and videos because of an unidentified error. Resultantly, they're not able to store the media documents of their gallery.

Part 2. Solutions to help you fix WhatsApp video and image not showing in your gallery

WhatsApp is a go-to everyday application, that’s essential in smartphone device user’s daily lives, these simple solutions will help you fix the error of videos and photos not showing in your gallery;

 Method 1: Restart the Phone

Restarting the phone is the maximum common troubleshooting repair to remove mistakes and system defects out of your installed applications. Doing so can close down the applications running in the background and boom the processing speed.

Press and keep your Android device's “Power Slider” button from the aspect panel. Keep holding this button till you spot the “Restart/Reboot” alternative for your screen. Select this feature to restart your phone.

Method 2: Turn Media Visibility On.

If you have an Android phone, your media visibility settings could be one of the reasons why WhatsApp images and videos are not appearing in the Gallery. When you save a photo or video from WhatsApp, it should appear in your Gallery. WhatsApp added the Media visibility feature, which allows you to hide downloaded videos and images from your Gallery. If not, you must enable media visibility in order to unhide the media.

Follow these steps to enable Media Visibility for all contacts;

• Launch WhatsApp
• Tap the three-dot icon in the upper right corner.
• Navigate to Settings
• Navigate to Chats
• You'll notice Media visibility and a button next to it. Turn it on (green).

Any pictures or videos you download from WhatsApp after doing this will appear in your Gallery. There are contacts and group chats for which you may not always want the media visibility feature enabled. Or perhaps you only want to make that contact's media visibility available. Follow these instructions to modify the settings for individual contact or chats;

• Select the specific contact or group by clicking on your chat.
• At the top, click the contact or group name.
• On Media Visibility, click.
• Select Yes to enable the display of chat-related media in your Gallery.
• Select No, if you don't want the chat's media files to appear in your gallery.

METHOD 3: WhatsApp Cache Delete

Sometimes the cache is the only issue affecting your WhatsApp. The Cache must be cleared for everything to function properly.

• Launch Setting
• Pick your apps and notifications.
• The phone's apps will all be listed.
• Navigate to WhatsApp
• Tap on Storage and select it.
• Choosing Clear Cache. Please take note that this will not remove your chats or media files. It only purges the system of any temporary files that might be causing a problem. NOT CLICK on the Clear storage button. You can restart the phone once it's been cleaned.

METHOD 4: Verify the Accessible Storage Space.

When your smartphone's storage space is limited, the issue of WhatsApp images and videos not appearing in the gallery can occasionally arise. If this is the case, try deleting any unnecessary documents, videos, photos and them see if the problem still persists.

METHOD 5: Examine for Updates

To make sure that your WhatsApp has all of the most recent updates, you can also check the play store.

• Go to the Play Store
• Look up WhatsApp and choose it.
• Look to see if the App has an Update button. Select Update. As you can see, there might be a reason for this as well as a minor bug as to why WhatsApp videos are not saved in the gallery.

 Need Further Assistance? Contact Calrcare Services

What ever the issue is that you can’t handle, book a Carlcare service for reservation and we’ve got you covered. Carlcare is the Official after-sales service center for all Infinix, Tecno, Itel and Syinix brands. Carlcare provides support services in the form of professional repair and maintenance service ensuring that your phone is kept in optimal shape while you enjoy using it. You won’t find a better support out there except Carlcare.