Service Policy

For Philippines

 

 

1. Limited Warranty Period:

1) For TECNO

Smart phone	12+1 Months
Built-in battery	Follow the device
External battery	6 Months
Charger (Inbox)	6 Months
Cable (Inbox)	6 Months
Headset (Inbox)	3 Months

 

2) For itel

Feature phone	12 Months
Smart phone	12 Months
Built-in battery	Follow the device

 

3) For Infinix

Smart phone	365 Days
Built-in battery	Follow the device
External battery	6 Months
Charger (Inbox)	6 Months
Cable (Inbox)	6 Months
Headset (Inbox)	6 Months

 

4) For Philips

Samrt phone	12 Months
Function phone	12 Months

 

2. The Limited Warranty does not cover:

• To damage caused by unauthorized modification, disassemble and repair.
• To damage caused by accident or human behavior. Such as: water intrusion, screen broken, input of inappropriate voltage, over-extrusion, motherboard deformation, etc.
• To damage caused by misuse or improper maintenance.
• The warranty certificate does not conform to the product type or be altered.
• Battery bin stickers and anti-disassemble labels has been removed or defaced or indistinct and unrecognizable.
• Beyond the warranty period.
• To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause.

 

 

3. Notification:

• During warranty service the contents of the storage media may be deleted and reformatted.
• The warranty card is confined to the first purchaser of the product only and is not transferable.