Carlcare AI Voice Call Center
Call Center Hotline Voice:
1. In 2026, Carlcare built a globally unified AI voice system and applications, completing adaptation and deployment in heterogeneous environments worldwide. In 2026, to build a globally unified AI voice system and applications, the global call center unified voice system completed system environment and server adaptation and deployment tailored to local infrastructure conditions in India, EE1, and other Asia-Pacific and African regions. This ensured high system availability under complex global network environments and completed the system switchover and unification of 12 sites, laying the foundation for the global unified advancement of AI applications.
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Outbound Robots: Fully deployed in hotline scenarios, completing script design, process configuration, and multi-turn dialogue capability building, thereby achieving intelligent service processes and upgrading the user experience. Launched in 11 languages (Vietnamese, Arabic, English, Turkish, Indonesian, Malay, Urdu, Filipino, Thai, Burmese, and Swahili) across 11 countries, the AI outbound connection rate reached 40% and above, the sample recovery rate reached 13.5%, and the satisfaction rate achieved 80%.
2. Optimization of Global Call Center Manual Operation Costs In 2026, based on the switchover to the globally integrated system, Carlcare completed the migration of European sites (Turkey, EE1) to the Uzbekistan region. This achieved a month-on-month reduction in single-month operation costs of 69.65%, decreasing monthly expenditure from 179,000 RMB to 54,000 RMB.
3. Improvement of Global Call Center Operational Efficiency Global call center data operations previously required 5 working days to collect monthly data from global sites. Now, it has achieved real-time monitoring of on-site data and daily data for all switched voice sites, realizing highly efficient on-site management and operations. The employee working hour utilization rate has increased from 61% in 2024 to 79.44%.
