The mobile phone repair industry in Kenya has, over the years, experienced immense growth. This growth has made it an indispensable industry that will always have a huge piece of its target market. Since the phone repair market in Nairobi has vast growth prospects, more entrepreneurs are joining this particular industry thus leaving it fragmented. This in turn creates a need for unique operations aimed at meeting a customer’s needs as far as smartphone repair is concerned. That is where Carlcare comes in.
Get Your Infinix Screen Repaired in Nairobi
Founded in 2009, Carlcare is the sole after-sales service provider for TECNO, Infinix, Itel, Oraimo, and Synix branded devices. With Carlcare, customers can easily have their mobile phone screen repair needs to be met in a convenient process.
Infinix Screen Repair Service Centers in Nairobi
We currently have several service centers in Nairobi in Kenya and their location and contact details are as follows.
Phone repair in Nairobi, Kenya — Carlcare Service
2nd Floor Caxton House, Kenyatta Ave, Nairobi
Opened from 9:00 am - 5:30 pm on weekdays
9:00 am - 12:30 pm on Saturday
Cell Phone Number:
- 0768 419139
Phone repair in Nairobi, Kenya — Carlcare Service
2nd Floor, Complex House, Luthuli Avenue, Nairobi
Opened from 9:00 am - 5:30 pm on weekdays
9:00 am - 12:30 pm on Saturday
Cell Phone Number:
- 0796 054593
The Process of Phone Repair Service at Carlcare
When submitting your device at our service center, please ensure that you have your original ID card with you. Your ID card details will be used to fill out a form (customer receipt) that you will use as proof that your device has been left with us for mobile repair. You will also be required to show your ID when collecting your phone as well as the customer receipt.
The phone repair process at Carlcare is fairly easy:
- At the reception, you will be guided to pick a queue number then our receptionists will call out the numbers in line.
- Next, proceed to the reception desk.
- The receptionist will ask you to back up all important data saved on the phone and then give out the phone.
- The receptionist will give out your device to our technician who will, after diagnosis, notify you of the extent of your phone’s damage and charges (if any)
- If you are required to pay, the receptionist will then guide you to the cashier desk where you will pay.
- Lastly, the phone is booked into the system. You are given the customer receipt which you will issue together with your ID when collecting the phone after repair.
How to make an online appointment online via the Calcare app
One can also make reservations on our Carlcare app. Here’s how: Go to the Carlcare app>Make reservation>Go to the service center on the reserved time> Show reservation order and you will be given priority at the service center.
Why Choose Carlcare
We have plenty of mobile repair service centers located in all the major cities in Kenya thus making it easy for you to access our services. We also understand that not many people can access the town centers in all cities and that is why we have collection points in many different parts of each city in Kenya. These collection points have been put up so that our customers in remote areas are also able to access our services with ease.
What’s more, we have discounts for various services offered at our service centers, for example, the 12-month Infinix phone warranty. This warranty policy guarantees you FREE screen replacement if your phone does not have any physical, liquid, or mechanical damages. We also have the 100-day policy which is for customers whose phone screens get physically damaged within the first 100 days after purchase (T's & C’s apply).
